About OGC Global
We are a research and consulting firm, founded in 2012. We specialize in data-driven strategy, innovation testing, and designing and optimizing Customer Experience (CX) programs. Our work covers consulting, market research, data analytics, data visualization, and Customer Experience Management (CEM), including expertise with Tableau.
Our CEM services help clients improve Voice of the Customer (VoC) programs and reporting, working with platforms like Medallia and Qualtrics to make insights more effective. For market research, we handle survey design, analysis, and communicating findings, using an agile, in-house process for discovery.
Our Data Science team uses machine learning and advanced modeling to find insights in CEM platforms and business data, always considering human behavior. The Business Intelligence (BI) team manages and analyzes data, creating Tableau dashboards that help clients make better decisions.
Past projects include streamlining a Fortune 100 credit card company’s global CX survey process, conducting research for a Fortune 100 telecommunications company on bundling concepts, and building Tableau dashboards for a financial investment company to visualize integrated data. In 2023, we quantified the ROI of CX improvements for a major insurance provider, contributing to over $50 million in annual recurring revenue (ARR) growth.
Mission & Values
Our mission is to help companies understand their customer experience, find ways to improve, and ultimately create happier customers. We also aim to speed up innovation by providing clear insights and ensuring the customer’s voice guides business decisions.
Our core values are:
- Diversity: We value a wide range of professional expertise and cultural perspectives.
- Zeal: We approach our work boldly and passionately.
- Agency: We focus on growth, adaptation, and discovery in data science.
- Innovation: We offer creative, unique guidance to solve client challenges.
Team & Culture
We are a company of 11-50 employees. Our work environment encourages creating solutions and offers strong support for learning and growth among our experts. We provide a mentorship program and resources to help employees build their careers.
We take a hands-on, customer-centric approach to consulting. Our teams work together across functions to find answers and put solutions into practice.
Benefits & Perks
We offer competitive salaries, bonuses, and a 401K. Employees receive health insurance benefits and can work remotely with flexible hours. We also provide a mentorship program and resources for professional growth and career development.
Frequently Asked Questions
OGC Global provides consulting services in Customer Experience Management (CEM), Market Research, Data Science, and Business Intelligence (BI). These services encompass data-driven strategy, innovation testing, CX program design and optimization, advanced data analysis, real-time data visualization, survey design, machine learning, and advanced modeling techniques. The company also partners with Medallia and Qualtrics for CEM platform optimization.
OGC Global offers a compensation package that includes competitive salaries, bonus structures, and 401K. Employees have access to various health insurance benefits and a flexible remote work model. The company supports employee development through a holistic support system, a mentorship program, and resources for career growth.
OGC Global fosters a collaborative and customer-centric work environment. The culture encourages hands-on problem-solving within cross-functional teams. It provides a holistic support system, including a mentorship program, to facilitate employee growth and learning. The company values diversity of thought, passion for work, adaptability, and an innovative approach to client challenges.
OGC Global operates guided by four core values: Diversity, Zeal, Agency, and Innovation. Diversity reflects the value of varied professional expertise and cultural perspectives. Zeal emphasizes a passionate and confident approach to work. Agency highlights the importance of growth, adaptation, and continuous discovery in data science. Innovation focuses on providing unique guidance and creative solutions for clients.
OGC Global was founded in 2012.
OGC Global is active in the Consulting, Market Research, Data Analytics, Data Visualisation, Analytics, Customer Experience Management, Cem, and Tableau markets.
OGC Global has 11-50 employees.
OGC Global hires in 🇺🇸 United States.
Yes! OGC Global is actively hiring with 3 open remote jobs available now.
Yes, OGC Global is a remote-first company.
OGC Global's website is www.ogcglobal.com .
You can find OGC Global on LinkedIn .
3 remote jobs at OGC Global
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