Job Description
THE ROLE: CUSTOMER SERVICE REPRESENTATIVE
KEY RESPONSIBILITIES
- Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding
- inquiries, problem resolutions, etc.
- Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
- Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad
- hoc issues that arise
- Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
- Assist with customer and item data setup
- Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
- Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available
- inventory, aged inventory regularly and as dictated by business needs
- Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates
- and reports
- Pull together metrics and appropriate KPIs to be able to track customer service related performance
CAPABILITIES + SKILLS REQUIRED
- 1-5 years experience in customer service, CPG experience preferred, inventory management preferred
- Strong business acumen and a basic understanding of warehouse, inventory and logistics
- Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve
- problems when they occur
- Transparent, open/honest communicator – great listener who can read between the lines
- Fast learner, can react to changing environment, strong communication and organization
- Strong excel skills and math skills
- Highly organized, detailed oriented, and self-motivated
THE DETAILS
LOCATION: Remote, USA
HOURS: Full Time (40 hours a week), 5 months, Contract
MANAGER: Customer Service Manager
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
