Job Description
About Ontra
Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important.
Our Culture
Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.
Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.
We are currently seeking temporary candidates based in the United States for this fully remote position, which is anticipated to run through September 1st, 2026. For more information on where we employ, please see below.
About the Role
Ontra is seeking a temporary Legal Network Success Manager reporting to our Associate Director, Lawyer Success.
This role will support the Legal Network Community Management team by streamlining operational workflows, coordinating key initiatives, and enhancing overall team efficiency. While this position will gain exposure to the Legal Network and lawyer journey, it is primarily operational and administrative in nature, not customer-facing and does not own direct law firm relationships.
If you are a dedicated and communicative professional with excellent organizational skills, a knack for process improvement, and a strong work ethic, we’d love to get to know you!
What You’ll Do
- Relationship Building: Engage directly with lawyers in the network to build strong, supportive relationships that assist in their journey and promote the use of AI-backed technology.
- Operational Support: Provide administrative and operational support to the Legal Network Community Management team to ensure smooth execution of internal workflows and law firm processes.
- Law Firm Onboarding Coordination: Support the onboarding of new law firms to the Legal Network, coordinating closely with Community Managers to ensure seamless integration.
- Performance Feedback Tracking: Gather, analyze, and log lawyer performance feedback from client sources (CSAT, NPS) and Customer Success Managers.
- Compliance & Process Projects: Support Legal Network compliance initiatives and other department-wide operational projects.
- Knowledge Base & Documentation Management: Assist in organizing and improving the Legal Network Help Center and internal team drives to enhance accessibility and efficiency.
- Cross-Functional Coordination: Collaborate with internal stakeholders across Customer Success, Product, and other departments to ensure alignment and operational excellence.
- Administrative Initiatives: Assist with internal team initiatives such as coordinating law firm communications, gifting, milestone recognition, and other operational activities.
What You’ll Bring
- Experience & Background: 3+ years of experience in operations, customer success support, project coordination, or administrative roles. Experience in high-volume or process-driven environments is highly valued.
- Industry Exposure: Familiarity with SaaS, legal technology, or other complex industries such as financial services is preferred.
- Operational Excellence: Highly process-driven with exceptional organizational skills and flawless attention to detail.
- Systems Fluency: Comfortable using Google Docs and Sheets. Experience with Salesforce or other CRM systems is a plus. Familiarity with data visualization tools such as Sigma or Looker is a plus.
Due to the contingent nature of the role, the benefits and hiring location below may not apply. Please note that the salary range listed will be prorated for the duration of the contract.
Pay Transparency
Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below.
Some positions may be eligible for additional compensation, such as commission, variable compensation, profits interest units, or other equity-based compensation, which are not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Base Pay Range
$100,000—$140,000 USD
Hiring Locations We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington
APAC Hong Kong
EMEA United Kingdom
Benefits Snapshot
- Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and benefits
- Employer-supported retirement contributions, varying by country
- Monthly phone and internet reimbursement
- Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
- Various options for medical, dental, and vision insurance
Travel Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.
Inclusivity Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Personnel Privacy Notice: View here.
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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