Job Description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About this role:
Reporting to the Manager, Accounts Team, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants in London.
In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, extremely organised and regularly sought after for insight, input, and collaboration..
You’ll enjoy a hybrid setup, balancing home working with time in the field. Around half your week will be spent visiting restaurant partners across London, so we’re looking for someone locally based.
Successful Account Managers will meet and exceed goals on a monthly, bi-annually, and annual basis. Meeting your goals is centred around your ability to:
- Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
- Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
- Proactively identify opportunities for growth and upsell opportunities.
- Maintain an expert level of understanding of all products and services that OpenTable offers.
- Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.
- Ability to work independently and as part of a collaborative team, sharing best practices and learning from others
- Be highly visible and frequently face-to-face with our customers in the field. Excellent time management, ensuring a balance between on-site visits and virtual meetings to improve efficiency and impact.
- Stay current with organisational changes, initiatives, and vision.
- Work collaboratively with colleagues and key internal stakeholders
Please apply if:
- You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial.
You have strong organisational skills with the ability to prioritise tasks and lead multiple accounts simultaneously.
You are driven, honest and have an eagerness to learn
- You are able to effectively influence and use data to guide your decisions
You’re self-motivated and have the grit vital to thrive against daring expectations.
- Your strong communication skills allow you to establish trust with people genuinely and quickly.
- Proficient in use of Google Suite, and Salesforce CRM
Benefits and Perks
🌍 Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth , a Headspace subscription, and an Employee Assistance Program including 24⁄7 GP access and legal advice, alongside income protection and life assurance.
📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
