Job Description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About this role:
OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion. As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance.
It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!
This is a hybrid role; working from our London office twice a week,
Responsibilities
- Manage a portfolio of restaurant partners, building strong relationships that support long-term retention and growth.
- Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes.
- Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings.
- Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations.
- Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience.
- Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform.
Minimum Qualifications
- 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role.
- Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value.
- Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes.
- Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders.
- Professional fluency in English & German languages.
Preferred Qualifications
- Experience managing a high-volume portfolio of small or mid-sized business customers.
- Experience working with restaurant technology, hospitality platforms, or reservation products.
- Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction.
- Confidence coaching customers through change and identifying opportunities for growth.
- Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands.
Benefits and Perks
🌍 Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth , a Headspace subscription, and an Employee Assistance Program including 24⁄7 GP access and legal advice, alongside income protection and life assurance.
📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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