Job Description
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK’s portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
In this role, you will:
The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team completes the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a distributed team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.
*London-based hybrid role (2 days per week in office). Requires full fluency in English and fluency in another European language.*
Responsibilities
- Enthusiastically contact our restaurants and guide them through the onboarding process
- Work with our restaurant partners to configure the OpenTable system to their needs
- Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize its operations
- Provide administrative and coordinator functions related to the Global Onboarding program including scheduling training activities, content collection, and software implementations
- Work with restaurant staff and potential 3rd parties to deploy the OpenTable Booking widget
- Work with internal partners to help develop and refine the Onboarding program
- Effectively handle a queue of restaurants to reduce time-to-onboarding
- Communicate the status of tasks and the backlog to peers and a broader community
- Works closely with OpenTable’s Sales, Customer Success, Customer Support and Billing teams to eliminate customer difficulties.
Please apply if:
- 1+ years experience, preferably in a support, implementation or hospitality role
- Experience training non-technical customers on the use of software
- Understanding of restaurant operations a must with direct restaurant experience helpful
- Fluency (verbal, reading and written) in English. Fluency in German, Italian or French
- Proven track record to drive projects through to completion
- Ambitious to get things done with minimal supervision
- Good phone and telepresence required for effective training and implementation
- University degree preferred
- Excellent organization, documentation and time management skills
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Private health & dental insurance
Income protection and life assurance
Employee Assistance Program - including 24⁄7 GP & free legal advice
Pension plan contributions
Discounted gym membership
Bike2Work
Season ticket loan
Social events & Thursday happy hours
Free lunch 2 days per week
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
#LI - BB1
