Job Description
Description
We are seeking a dynamic and knowledgeable Sales Engineer with expertise in data networking and cybersecurity to join our team. This role involves working closely with the sales team to provide technical support and expertise during the pre-sales and post-sales process. The ideal candidate will have a strong background in data networking technologies, excellent communication skills, and the ability to translate technical features into business benefits.
Key Responsibilities
Technical Support: Provide technical assistance and guidance during the pre-sales & post-sales process by identifying customers’ technical requirements, developing solutions, and addressing any technical concerns. Assist the customer success and technical support team in handling general support tickets and online chat sessions.
Solution Design: Collaborate with sales teams to design and propose comprehensive networking solutions that meet customer needs and align with company offerings.
Product Demonstrations: Conduct product demonstrations and presentations to showcase the features and benefits of networking solutions to prospective customers. Create customized demonstrations with integrations that meet the prospect’s use case. Maintain and update various demo environments.
RFP/RFI Response: Assist in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) by providing detailed and accurate technical information.
Customer Engagement: Engage with customers to understand their business objectives and technical requirements, providing insights on how our solutions can address their specific challenges.
Post-Sales Support: Assist the Customer Success team with regular briefings for key customers to demonstrate product value, increase feature adoption, and provide information on upcoming releases.
Product Videos: Contribute to the product video collection on YouTube by making short configuration and use case videos.
Training and Support: Provide training and support to internal sales teams and external channel partners on networking products and technologies to enhance their technical knowledge and sales effectiveness.
Industry Trends: Stay updated on the latest networking technologies, industry trends, and competitor products to provide informed recommendations to customers and sales teams.
Feedback Loop: Gather customer feedback and provide input to the product management and development teams to improve product offerings and address market demands.
Requirements
Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Expertise: In-depth knowledge of networking technologies, including LAN/WAN, TCP/IP, routing, switching, firewalls, VPNs,, public cloud environments, and Linux.
Experience: Proven experience in a pre-sales engineering or similar technical role, preferably in the networking industry.
Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex technical concepts to non-technical audiences.
Problem-Solving: Strong analytical and problem-solving skills to assess customer needs and propose effective solutions.
Presentation Skills: Proficiency in creating and delivering compelling presentations and product demonstrations.
Customer-focused: Ability to build strong relationships with customers and understand their business and technical requirements.
Team Player: Collaborative mindset with the ability to work effectively with sales teams, technical teams, and customers.
Preferred Qualifications
Advanced Certifications: Advanced networking certifications such as CCNA, CCNP, or similar are highly desirable. Certification in AWS, Azure, GCP, or similar.
Technical Writing: Experience in creating detailed technical documentation and proposal writing.
Project Management: Basic project management skills to coordinate multiple pre-sales activities and timelines.
Collaboration: Familiarity with Salesforce and Atlassian tools.
