Job Description
Description
OpenVPN is looking to hire a new member of our Customer Support team who will provide Technical Support to our corporate clients. The position is 100% remote.
You will be responsible for communicating with the clients of Access Server & CloudConnexa, our cutting-edge corporate VPN solutions used by thousands of businesses worldwide.
This is a technical position, and a good understanding of networking technologies is an absolute must. Equally important would be English fluency, excellent communication skills, and a proactive, can-do attitude.
Requirements
Middle-Senior Sysadmin/Support skills (at least 3 years of experience dealing with networking and Linux troubleshooting)
Excellent English communication abilities required, both spoken and written
Good understanding of networking (TCP/IP, Routing, Layer 3, etc)
Ability to use Wireshark and tcpdump
Knowledge of SSH, x.509 PKI, HTTPS, VPN
Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA
Understanding and interest in Linux-based OS’s (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows and macOS/OSX systems
Experience with various major cloud solutions like AWS, GCP, Azure, etc.
General SQL knowledge, experience with MySQL/SQLite
Responsibilities
You will be responsible for communicating with the clients of Access Server & CloudConnexa, our cutting-edge corporate VPN solutions used by thousands of businesses worldwide
Investigate client issues received via our ticketing system
Respond to clients to ensure their full satisfaction
Coordinate with other team members as well as other teams to resolve or refer more complicated issues
As our clients use Access Server running various types of infrastructure with complex network setups, they would require assistance and insight to ensure successful implementation and prompt troubleshooting. Communication with the clients occurs primarily through messages in our online support ticket system, and providing fast and accurate responses that guide them to the best possible solution would be your main goal.
