Job Description
The technical delivery team is responsible for the deployment of Opus 2’s services to hearing room locations. This will include the planning/preparation of the equipment needed for the hearing/service, the logistical deployment of the service, the configuration and setup, the support of the service, the breakdown and removal of equipment.
Job Overview
This client facing position has large client base which means it is essential to both integrate and work with our clients as closely as possible. The team provides other technical services:
- Interpretation.
- Video Conferencing Services.
- Bespoke Trial Consultancy/ Inquiry Design Service.
- Realtime/ Audio Streaming Services.
- Deposition Support.
- Transcription Services Support.
What you’ll be doing
- Consultation - work with the case managers and operational teams on dealing with technical support/issues.
- Innovation - assisting and developing new ways in which Opus 2 engage/interact with the clients for provisioning our services.
- Processes - working closely with the case managers to ensure that installations are carried out within the specified timeframe and guidelines.
- Provide feedback to the technical delivery team regarding specific installations and client issues onsite.
- Ensure that all processes are followed and quality control the technical delivery teams’ installations.
- Consultation - designing technical audio/video/network solutions for the hearing room.
- Operating bespoke court reporting software and being able to provide support.
- Other administrative duties as required.
What we are looking for in you
- Bright and engaging, with a willingness to learn and use initiative.
- Awareness around AV/Multimedia/Networks with an interest in technology.
- Excellent verbal and written communication skills.
- Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
- The ability to take ownership and responsibility for assigned tasks.
- Team player with a flexible attitude to meet the changing needs of the business and our clients.
The Technical Delivery Officer will be the flexible member to the team who is willing to work remotely to deploy our services. They will be used on various remote project work so flexibility is an important part of the role and travel will occur on a regular basis. Typical working hours are from 9:00am – 5:30pm. Evening and weekend work may be required.
Working at Opus 2
Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.
Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:
- Contributory pension plan.
- 26 days annual holidays, flexible working, and length of service entitlement.
- Health Insurance.
- Loyalty Share Scheme.
- Enhanced Maternity and Paternity.
- Employee Assistance Programme.
- Electric Vehicle Salary Sacrifice.
- Cycle to Work Scheme.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
