Job Description
Role: Change Management Analyst
Location: Orange County, CA Hybrid
Duration: Contract
Job Description:
Summary:
The Change Management Analyst will be responsible for governing, coordinating, improving the IT Change Management lifecycle in alignment with ITIL best practices. This role plays a critical part in migrating change processes, workflows, and historical data from Jira to ServiceNow, across enterprise IT environments.
Job Responsibilities:
- Apply a structured methodology and lead change management activities
- Assess the change impact and complete change management assessments
- Create change management strategy and develop actionable and targeted change management plans
- Demonstrated experience in driving, leading, facilitating all investigation activities, conference calls, meetings and providing key stakeholder management
- Manage end-to-end Change Management lifecycle including logging, assessment, prioritization, CAB coordination, implementation tracking, and closure.
- Ensure compliance with ITIL-aligned change policies, risk controls, and audit requirements.
- Facilitate Change Advisory Board (CAB) meetings, document decisions, and track follow-ups.
- Monitor change success rate, failed changes, emergency changes, and SLA adherence, providing regular reporting to stakeholders.
- Adept at managing people, processes and resources
- Experience facilitating CAB meetings and stakeholder governance.
- Excellent documentation, reporting, and stakeholder communication skills.
- Lead or support migration of change records, workflows, approvals, and configurations from Jira into ServiceNow Change Management module.
- Perform data mapping, validation, and reconciliation to ensure integrity of migrated records.
- Collaborate with platform, development, and process teams to redesign workflows for ServiceNow best practices rather than lift-and-shift.
- Support UAT, defect resolution, and go-live readiness for the new ServiceNow change process.
- Develop training materials, SOPs, and knowledge articles for post-migration adoption.
- Experience with ServiceNow configuration, workflows, or reporting dashboards.
- Exposure to DevOps / CI-CD change integration and automated release governance
- Identify opportunities to reduce change failures, improve lead time, and automate approvals using ServiceNow capabilities.
- Produce dashboards and executive metrics on change performance, risk exposure, and release readiness.
- Partner with Incident, Problem, Release, and DevOps teams to strengthen change quality and service stability.
- Strong experience in Service Now
- Make recommendations to management regarding process improvements, and concerns.
- Support the design, development, delivery, and management of communication
Required Skills
- Minimum 5 years’ experience in IT Change Management within enterprise/MSP environment
- Hands-on experience with Jira Service Management / Jira workflows and ServiceNow Change Management module.
- Proven involvement in tool migration or transformation projects (Jira → ServiceNow preferred).
- Strong understanding of ITIL Change, Incident and Problem Management
- Goal-oriented, driven nature to complete an urgent task
- Excellent organizational and diplomatic communication skills
- Ability to interface with all levels of management
- Excellent analytical and problem-solving skills, detail oriented
Certifications:
- ITIL certification is required
