Job Description
Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
Pacvue is seeking an experienced Office Manager to own the full operational and technical footprint of our fast-growing Mexico City location. This role is the operational backbone of the office — leading everything from facilities and IT coordination to employee experience programs and executive meeting logistics. The Office Manager operates with a high degree of independence, exercises sound judgment on day-to-day decisions, and is accountable for outcomes across the full site. Additionally, this role will take on broader administrative responsibilities that support the business at large.
Responsibilities:
Event & Meeting Management
- Lead end-to-end planning and execution of all office events and meetings, including customer and partner engagements, board meetings, and executive offsites — independently managing logistics, agendas, materials, and stakeholder coordination.
Office Operations
- Own the day-to-day operational health of the office — including employee access, seating, tech setup, supply ordering, and maintaining a well-organized work environment and kitchen.
- Anticipate operational needs proactively and resolve issues independently, escalating only when the situation exceeds site-level authority.
Employee Experience
- Design and curate in-office programming — including team gatherings, happy hours, and community or volunteering events — with ownership over planning, execution, and continuous improvement based on employee feedback.
Special Projects
- Lead cross-functional special projects from scoping through delivery — including company swag programs managed in partnership with Marketing — making independent judgment calls on priorities, trade-offs, timelines, costing, and fulfillment.
IT Coordination & On-Site Support
- Serve as the primary on-site owner of IT operations, managing the full hardware lifecycle including shipping, receiving, inventory tracking, and asset management for employee devices, monitors, peripherals, and accessories.
- Independently handle IT setup and installation tasks — including monitor configuration, shared-use device setup, and workstation peripherals — for new and existing employees.
- Own routine maintenance and proactive health checks for shared-use IT equipment such as conferencing systems and cabling, resolving issues within scope and escalating only when remote ITSD support is required.
- Act as the authoritative on-site liaison between the Mexico City office and the ITSD for all non-standard IT issues, including local network disruptions and facility-level connectivity concerns.
- Independently assess, triage, and resolve IT security and access-related incidents in accordance with company protocols; escalate only when issues exceed site-level resolution capacity.
- Proactively identify and communicate recurring or environmental IT issues — including ISP outages, physical security concerns, and hardware trends — to the ITSD to support remote troubleshooting and long-term resolution.
Skills & Qualifications:
- Proven expertise managing the full operational and technical footprint of a corporate office, including facilities, IT coordination, and employee experience programs.
- Demonstrated ability to lead complex special projects independently — with strong judgment on scope, budget, trade-offs, and delivery.
- Takes initiative and drives outcomes without waiting for direction; highly organized and customer-focused.
- Expert-level calendar management across international and US time zones; comfortable navigating complex executive schedules.
- Exercises sound, independent judgment and executes with precision.
- Deep familiarity with workplace technology systems and IT hardware lifecycle management; able to evaluate and implement new tools with minimal ramp-up. Our team uses Outlook, Zoom, and Slack.
- Strong project management and communication skills, with the ability to align stakeholders across functions.
Benefits:
- Private Medical Insurance
- Grocery Coupons
- Telework
- Christmas Bonus (15 Days)
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
