Job Description
Job Title: Client Operations Manager
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are hiring a highly execution-driven Client Operations Manager to take ownership of client operations, delivery tracking, and workflow execution across multiple accounts.
This role is focused on ensuring that clients move forward consistently — with clear priorities, structured systems, and zero execution gaps. You will manage communication, track progress, and drive accountability across teams, allowing the founder to stay out of day-to-day operations.
What You’ll Own
Client Operations & Communication
- Manage day-to-day client communication across WhatsApp, Slack, and Google Workspace
- Conduct regular check-ins to track progress, commitments, and blockers
- Act as the primary point of contact for clients and reduce dependency on the founder
- Maintain clear, structured communication across all stakeholders
Delivery & Execution Management
- Maintain a live tracker for all active client workstreams
- Ensure deliverables are completed on time and flag risks proactively
- Identify and drive the top 2–3 priorities per client each week
- Step in to unblock execution and maintain forward momentum
Workflow & Process Optimization
- Build and improve workflows, SOPs, and operational systems
- Identify inefficiencies and implement structured solutions
- Create automations to reduce manual work (e.g., reporting, tracking, notifications)
- Use AI tools where relevant to improve speed and efficiency
Team Coordination & Accountability
- Coordinate across client teams to ensure alignment on timelines and outcomes
- Hold teams accountable while maintaining strong working relationships
- Identify bottlenecks early and take ownership of resolving them
Hiring Support (As Needed)
- Assist with CV screening and initial candidate evaluations
- Provide clear recommendations to support hiring decisions
Must-Have Experience & Skills
- 3–5 years of experience in operations, project management, chief of staff, or account management roles
- Proven experience managing operations in a fast-paced or scaling company
- Demonstrated experience handling multiple clients or workstreams simultaneously
- Hands-on experience building workflows, SOPs, and real business automations (not just theoretical knowledge)
- Experience contributing to the growth or scaling of a company or business unit
- Strong communication skills with the ability to manage clients directly
- High level of ownership, organization, and follow-through
- Experience with automation tools (e.g., Zapier, Make, Airtable, Notion, or similar)
- Exposure to advanced or AI-native automation tools (e.g., n8n or similar) is a strong advantage
Key Metrics for Success
- Minimal founder involvement in day-to-day client operations
- Consistent on-time execution across all client accounts
- Clear and structured operational systems in place
- Measurable improvement in client performance and growth
- Strong client satisfaction and retention
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
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