Job Description
**Position:** Client Success Manager - Cold Email & Lead Generation
**Type:** Full-Time Remote | Working Hours: Flexible with U.S. client meetings
**Location:** South Africa
**About This Opportunity:**
Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.
**What You’ll Do:**
• Serve as primary point of contact for 20-30 active cold email and lead generation clients
• Lead regular client check-ins, manage expectations, and handle ongoing campaign requests
• Diagnose and resolve underperforming cold email campaigns to improve results
• Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy
• Quality-check campaigns before launch to ensure readiness and performance standards
• Proactively identify risks early and prevent client churn through excellent relationship management
• Build and refine delivery documentation, playbooks, and processes as the business scales
• Track client health metrics, SLAs, and delivery standards for continuous improvement
• Collaborate with development team on technical issues and outreach team on execution
• Report on client health, campaign performance, and delivery metrics to leadership
**What You Bring:**
• Experience in client delivery, account management, or operations within growing companies
• Background in cold email agencies, lead generation, or similar high-velocity environments
• Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement
• Ability to personally write copy and troubleshoot campaigns when technical issues arise
• Strong problem-solving skills and comfort working with evolving systems and processes
• Technical understanding of APIs, automations, and data flows without heavy engineering support
• Daily practical use of AI tools for operational work and campaign optimization
• Excellent communication skills with ability to manage executive-level client relationships
• Experience operating in startup environments with high ownership and fluid responsibilities
• Strong focus on execution, measurable impact, and results-driven outcomes
**Key Success Metrics:**
• Client retention rates and churn reduction across portfolio
• Campaign performance improvements and deliverability optimization results
• Client satisfaction scores and relationship health maintenance
• Delivery consistency and SLA adherence across all client accounts
• Overall impact on client results and business growth
**Why You’ll Love This Role:**
• Own complete client relationships with direct impact on business success
• Work with cutting-edge cold email and lead generation technologies
• High autonomy and ownership in fast-growing startup environment
• Direct collaboration with founders and leadership team
• Remote flexibility with established client success processes
**Ready to drive client success?** Apply now with your account management experience examples.
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