Job description
Job Title: Community Manager
Position Type: Full-Time, Remote
Working Hours: U.S. business hours
About the Role
Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.
Responsibilities:
Daily Community Engagement:
- Actively manage and participate in daily conversations within Slack.
- Initiate discussions, encourage participation, and keep the community engaged and connected.
- Maintain a professional, welcoming, and upbeat tone across all interactions.
Relationship Building & Member Connections:
- Introduce and connect members based on shared goals, interests, and needs.
- Foster collaboration and meaningful peer-to-peer relationships within the community.
- Act as a connector to strengthen engagement and trust among members.
Member Check-Ins & Satisfaction Management:
- Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
- Identify engagement gaps, concerns, and opportunities for improvement.
- Proactively address member needs to ensure long-term satisfaction and retention.
Event Coordination & Execution:
- Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
- Manage event logistics and ensure a smooth, high-quality member experience.
- Support initiatives that deepen relationships and strengthen community bonds.
Engagement Tracking & Reporting:
- Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
- Record and report insights related to member engagement and satisfaction.
- Use data to inform retention strategies and community improvements.
Feedback & Survey Management:
- Manage satisfaction surveys through tools such as Typeform and email.
- Analyze feedback and share actionable insights with internal stakeholders.
Retention & Ownership:
- Monitor churn indicators and proactively support retention efforts through relationship-building.
- Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
- Remain flexible and adaptable to evolving community needs and priorities.
What Makes You a Perfect Fit
- Outgoing, proactive, and confident in starting and maintaining conversations.
- Strong relationship-builder with a community-first mindset.
- Highly professional communicator across Slack, email, and video calls.
- Customer service–oriented with a focus on member satisfaction and retention.
- Ownership-driven, adaptable, and comfortable operating independently.
- Organized, detail-oriented, and enthusiastic about community engagement.
Required Experience & Skills
- Excellent, neutral, US-friendly spoken English accent.
- Strong written and verbal communication skills.
- Proven ability to build relationships and engage diverse stakeholders.
- Experience coordinating or supporting member-focused events.
- Access to personal equipment suitable for full-time remote work.
- Availability to work U.S. hours (ET–PT).
- Strong adaptability and willingness to take on evolving responsibilities.
Ideal Experience & Skills:
- Previous experience in community management, member success, or relationship management.
- Background in event planning or customer-facing roles.
- Familiarity with Slack and Typeform.
- Experience working with U.S.-based clients or understanding U.S. communication styles.
- Demonstrated success improving engagement, satisfaction, or retention metrics.
- Based in LATAM or Africa (preferred, not required).
What Does a Typical Day Look Like?
A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:
- Actively engage with members in Slack, starting conversations and responding to discussions.
- Introduce members to one another based on shared interests and goals.
- Monitor engagement levels and identify members who may need additional support.
- Coordinate and prepare for upcoming community events or meetups.
- Review feedback, survey results, and engagement data to identify improvement opportunities.
- Communicate insights and updates to internal stakeholders.
In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.
Key Metrics for Success (KPIs)
- Consistent daily engagement and participation within Slack.
- Member satisfaction scores from check-ins and surveys.
- Event attendance and participation rates.
- Number and quality of member connections facilitated.
- Reduction in churn and improvement in overall retention.
- Timely and accurate tracking of engagement metrics.
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task (e.g., sample community engagement or member-connection scenario)
- Client Interview
- Offer & Background Verification
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