Job Description
Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.
This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.
If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Proactively identify risks and prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Optimization
- Diagnose and fix underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality, and low-converting copy
- Review and QA campaigns before launch
- Continuously optimize campaigns for performance and results
Processes, Systems & Documentation
- Build and refine delivery processes and documentation
- Create scalable playbooks and workflows
- Track SLAs, client health metrics, and performance standards
Cross-Functional Collaboration
- Work closely with developers on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and performance
Requirements
Experience leading client operations, account management, or delivery in a startup environment
Strong background in cold email, lead generation, or outbound campaigns
Hands-on expertise in:
- Cold email strategy
- Copywriting
- Deliverability and inbox placement
- Campaign optimization
Ability to personally write and improve campaign copy
Technical understanding of APIs, automations, and data workflows
Experience using AI tools for day-to-day operations and optimization
Strong problem-solving skills and ability to operate in fast-changing environments
Comfortable working remote with U.S. client time zones
Nice to Have
- Experience in high-growth startups or early-stage companies
- Experience managing multiple client accounts simultaneously
- Familiarity with outreach tools and campaign infrastructure
Tools & Tech
- Cold email platforms and outreach tools
- CRM and campaign management tools
- AI tools for content, analysis, and optimization
- Automation tools and API integrations
Why Join
- Own end-to-end client operations and campaign performance
- Work directly with the founder in a high-impact leadership role
- Operate in a fast-growing startup environment
- Opportunity to build and scale systems, processes, and playbooks
- Fully remote role with high ownership and autonomy
What Success Looks Like
- High client retention and low churn
- Strong campaign performance and deliverability outcomes
- Consistent, high-quality client experience and satisfaction
- Scalable and efficient delivery systems and processes
Apply Now
If you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.
Apply now and help scale high-performing client operations in a fast-growing environment.
