Job Description
🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)
Full-Time | Remote | U.S. Hours
🚀 About the Role
We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role.
You’ll work directly with:
- Live ISP infrastructure
- Multi-WAN & SD-WAN environments
- Wireless backhaul systems
- Routing & failover operations
- Bonded WAN connections
- Enterprise-grade networking hardware
You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across:
- Fiber
- Fixed wireless
- Bonded WAN
- Starlink
- SD-WAN deployments
This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments.
🔥 What You’ll Own
Customer Support & Network Troubleshooting
Respond to customer issues involving:
- Connectivity problems
- Latency
- Packet loss
- VoIP quality
- Routing instability
Troubleshoot:
- Bonded WAN links
- SD-WAN failover
- Wireless backhaul systems
- VLAN segmentation
- VPN connectivity
Support:
- Routers
- Firewalls
- Customer Premise Equipment (CPE)
Document:
- Troubleshooting steps
- Root cause analysis
- Configuration changes
Participate in rotating after-hours emergency support (1 week/month)
Consult with business customers regarding:
- Redundancy
- Failover strategies
- Network optimization
ISP Network Operations & Infrastructure
Monitor and maintain:
- Wireless backhaul systems
- Edge routing devices
- Bonded WAN infrastructure
- Core ISP services
Provision and configure:
- Routers
- VLANs
- Firewall rules
- QoS policies
- VPNs
Troubleshoot:
- BGP
- OSPF
- Failover events
- Routing loops
- WAN instability
Configure and maintain:
- MikroTik RouterOS
- Peplink SpeedFusion
- InControl2
Support:
- Tower deployments
- Infrastructure expansion
- Backhaul upgrades
Maintain:
- Configuration backups
- Firmware updates
- Network hardening
- IP documentation
- Network diagrams
🌍 Technical Environment
SD-WAN & Link Bonding
- Peplink
- SpeedFusion
- InControl2
- Starlink
- 5G & terrestrial bonding
Fixed Wireless Networks
- Cambium
- Ubiquiti
- PTP/PMP deployments
Backhaul Infrastructure
- Siklu (mmWave)
- Aviat
- High-capacity wireless transport
Enterprise Wi-Fi
- Cambium cnMaestro
- UniFi
Routing & Networking
- MikroTik RouterOS
- BGP
- OSPF
- VLAN segmentation
- NAT
- QoS
- VPNs
VoIP & QoS
- SIP troubleshooting
- QoS prioritization
- VoIP optimization
💻 What We’re Looking For
Required Experience & Skills
Hands-on experience in:
- ISP
- WISP
- FTTH
- MSP environments
Strong troubleshooting experience involving:
- Routing
- Switching
- WAN connectivity
- Failover systems
Experience configuring:
- Routers
- Firewalls
- VLANs
- VPNs
Strong understanding of:
- TCP/IP
- NAT
- QoS
- VLANs
- BGP
- OSPF
Strong documentation and communication skills
Ability to balance:
- Technical troubleshooting
- Customer communication
Comfortable working independently in remote environments
⭐ Strongly Preferred
Peplink / SpeedFusion experience
MikroTik RouterOS expertise
Experience with:
- Cambium
- Ubiquiti
- Siklu
- Aviat
Experience with:
- Fixed wireless deployments
- mmWave backhaul systems
Familiarity with:
- Starlink
- Hybrid WAN deployments
VoIP troubleshooting experience:
- SIP
- QoS
- Voice optimization
🧠 What Makes You a Great Fit
- You enjoy solving complex network problems
- You stay calm during outages and troubleshooting scenarios
- You care deeply about uptime, redundancy, and reliability
- You think proactively about optimization and scalability
- You can communicate technical issues clearly to customers and internal teams
- You take ownership instead of escalating every issue immediately
📅 What a Typical Day Looks Like
- Troubleshoot customer connectivity and routing issues
- Configure routers, VLANs, firewalls, and QoS policies
- Monitor network infrastructure and wireless backhaul systems
- Investigate failover events and BGP/OSPF routing issues
- Provision new customer deployments
- Support VoIP quality optimization
- Update documentation and network diagrams
- Collaborate with engineering and field teams on escalations and deployments
In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.
📊 Key Success Metrics (KPIs)
- Fast and accurate ticket resolution
- High network uptime and reliability
- Reduced repeat escalations
- Successful provisioning of customer connections
- Accurate documentation and configuration management
- Strong customer satisfaction and communication quality
🌍 Why This Role Stands Out
Direct exposure to real ISP/WISP infrastructure
Work across:
- SD-WAN
- Wireless backhaul
- BGP routing
- Multi-WAN failover
- VoIP optimization
High ownership and technical depth
Opportunity to work with modern networking technologies
Exposure to large-scale wireless and hybrid WAN environments
Clear growth path into:
- Network Engineering
- Infrastructure Engineering
- Senior ISP Operations
- Network Architecture
🧪 Interview Process
- Initial Screening Call
- Technical Interview
- Practical Troubleshooting Scenario
- Final Interview
- Offer & Onboarding
👉 Apply Now
If you:
- Thrive in live networking environments
- Enjoy troubleshooting complex ISP infrastructure
- Have hands-on routing and wireless networking experience
- Want ownership over real production systems
This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.
