Job Description
Medical Customer Service Representative (Bilingual English/Spanish, Patient Support – Remote, U.S. Hours)
About the Role
We’re hiring a Medical Customer Service Representative to support patients through appointments, inquiries, and service coordination in a fast-paced healthcare environment.
This is a patient-facing role where you’ll handle phone, email, and chat support, ensuring every interaction is clear, accurate, and compassionate.
If you’re fluent in English and Spanish, detail-oriented, and experienced in customer support or healthcare environments, this role is for you.
Responsibilities
Patient Support & Communication
Respond to patient inquiries via phone, email, and chat
Provide accurate information on:
- Appointments and scheduling
- Medical services
- Insurance and billing inquiries
Deliver a professional, empathetic, and patient-first experience
Issue Resolution & Coordination
- Troubleshoot service or platform-related issues
- Coordinate with internal teams to resolve patient concerns
- Escalate complex cases while maintaining clear communication
CRM, Documentation & Compliance
- Maintain accurate records in CRM systems
- Ensure documentation meets quality and compliance standards
- Follow strict patient confidentiality and data security protocols
Team Collaboration & Continuous Improvement
- Communicate with team members to improve workflows
- Participate in training and development programs
- Adapt to new tools, processes, and patient needs
Requirements
Minimum 1 year of customer service experience (healthcare preferred)
Fluency in English and Spanish (written and verbal)
High school diploma required (Associate’s or Bachelor’s preferred)
Experience using:
- CRM systems
- Communication tools (Slack, Zoom)
Strong communication and problem-solving skills
High attention to detail and ability to handle sensitive information
Comfortable working remote during U.S. hours (LATAM-friendly)
Nice to Have
- Experience in healthcare, patient services, or medical support
- Familiarity with appointment scheduling, insurance verification, or billing
- Experience supporting customers across phone, email, and chat channels
Tools & Tech
- CRM systems
- Slack / Zoom
- Phone, email, and chat support tools
Why Join
- Be part of a patient-focused healthcare support team
- Deliver meaningful impact through high-quality patient service
- Fully remote role with structured workflows
- Opportunity for growth and ongoing training
- Join a team that is actively hiring and expanding
What Success Looks Like
- Fast and accurate response to patient inquiries
- High-quality, complete CRM documentation
- Strong patient satisfaction scores
- Full compliance with confidentiality and data standards
- Consistent reliability and attendance
Apply Now
If you’re a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, we’d love to hear from you.
Apply now and help provide a smooth, positive healthcare experience for every patient.
