Operations Coordinator

Job Description

💼 Operations Coordinator

Full-Time Remote | U.S. Business Hours

🚀 About the Role

Our client is seeking a highly organized and detail-oriented Operations Coordinator to support day-to-day business operations across multiple departments.

This role is responsible for keeping workflows aligned, maintaining operational visibility, tracking KPIs, and ensuring business processes run smoothly and efficiently. You’ll serve as a key operational bridge between teams while helping leadership maintain clarity, accountability, and execution consistency across the organization.

This is an ideal opportunity for someone who thrives in structured environments, enjoys problem-solving, and takes pride in keeping operations organized and on track.

🔥 What You’ll Own

Process Coordination

• Track workflows across departments including:

  • Finance,
  • HR,
  • Customer Service,
  • Operations,
  • Logistics,
  • and IT

• Ensure operational tasks are completed on time and according to SOPs

• Monitor task progress and proactively identify bottlenecks

• Escalate operational risks or delays when necessary

• Help improve workflow visibility and execution consistency

Data, Reporting & KPI Tracking

• Maintain operational dashboards and reporting systems

• Generate:

  • weekly reports,
  • monthly KPI summaries,
  • and operational insights

• Track metrics such as:

  • productivity,
  • utilization,
  • workflow completion,
  • and operational efficiency

• Ensure reporting is accurate, timely, and actionable

• Support leadership with operational analysis and visibility

Documentation & SOP Management

• Maintain and update:

  • SOPs,
  • process maps,
  • operational checklists,
  • and compliance documentation

• Organize digital files and records within:

  • Google Drive,
  • SharePoint,
  • Notion,
  • or similar systems

• Ensure documentation remains audit-ready and easy to access

Vendor & Partner Coordination

• Communicate with vendors and external partners regarding:

  • deliverables,
  • timelines,
  • invoices,
  • and service updates

• Monitor vendor SLAs and escalate issues proactively

• Ensure vendor documentation and approvals remain organized

Cross-Department Operational Support

• Coordinate recurring workflows and operational initiatives between teams

• Follow up on tasks, deadlines, and project deliverables

• Support leadership with:

  • operational research,
  • reporting,
  • and ad hoc initiatives

• Help maintain alignment across departments and stakeholders

Compliance & Operational Controls

• Ensure daily operations align with company standards and compliance requirements
• Maintain accurate logs, records, and tracking systems
• Support audit readiness and internal operational consistency

✅ Required Experience & Skills

• 2+ years of experience in:

  • operations,
  • coordination,
  • business support,
  • or administrative operations roles

• Strong proficiency with:

  • Microsoft Office,
  • Google Workspace,
  • and spreadsheet management

• Experience with operational systems such as:

  • Salesforce,
  • HubSpot,
  • NetSuite,
  • or similar platforms

• Strong Excel / Google Sheets skills including:

  • pivot tables,
  • dashboards,
  • KPI tracking,
  • and reporting

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

⭐ Ideal Experience

• Process improvement exposure (Lean, Six Sigma, Kaizen, etc.)

• Experience creating and maintaining SOPs

• Familiarity with:

  • Power BI,
  • Tableau,
  • or Looker

• Experience supporting:

  • SaaS,
  • logistics,
  • service-based,
  • or professional services businesses

🧠 What Makes You a Great Fit

• You thrive on organization, structure, and accountability
• You proactively identify inefficiencies and operational gaps
• You communicate clearly across multiple departments
• You can manage routine workflows while handling urgent priorities
• You are detail-oriented and process-driven
• You enjoy creating clarity in fast-moving environments
• You take ownership of follow-through and execution quality

📅 What a Typical Day Looks Like

Your day may include:

• Monitoring workflow progress across departments
• Updating operational dashboards and KPI reports
• Following up on action items and deliverables
• Maintaining SOPs and operational documentation
• Coordinating with vendors and external partners
• Supporting leadership with operational reporting and analysis
• Organizing records and ensuring systems remain updated
• Escalating risks, delays, or bottlenecks proactively

In short:

You keep operations aligned, organized, visible, and moving efficiently across the business.

📊 Key Metrics for Success (KPIs)

• On-time completion of operational workflows
• Accuracy and reliability of KPI reporting
• Zero missed vendor or operational obligations
• Audit-ready SOPs and operational documentation
• Strong cross-department coordination and communication
• Positive stakeholder feedback on operational support

🌟 Why This Role Stands Out

• High visibility across multiple business functions

• Opportunity to work closely with leadership and operations teams

• Exposure to:

  • operations management,
  • reporting,
  • process improvement,
  • and cross-functional coordination

• Remote flexibility with structured workflows and clear ownership

• Long-term growth opportunities within operations and business support

🧪 Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Practical Task (KPI Dashboard or Process Tracker Exercise)
• Client Interview
• Offer & Background Verification

👉 Apply Now

If you:

• are highly organized,
• process-oriented,
• comfortable managing multiple workflows,
• and enjoy supporting operational efficiency across teams,

we’d love to hear from you.