Job Description
Operations Specialist
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Location: Remote (LATAM, Pakistan, Philippines, South Africa Preferred)
About the Role
At Pavago, one of our clients is seeking a highly organized and execution-focused Operations Specialist to manage day-to-day workforce operations on a live scheduling platform.
This role sits at the operational core of the business and is responsible for ensuring shifts are filled, professionals are activated, attendance is monitored, and clients experience seamless execution across every shift.
This is not a traditional administrative or support role. You will oversee the full shift lifecycle — from onboarding workforce professionals to resolving real-time attendance issues and last-minute operational changes.
The ideal candidate thrives in fast-moving environments, remains calm under pressure, and takes ownership of operational execution from start to finish.
What You’ll Own
Shift Fulfillment & Coordination
• Own and manage the end-to-end shift fulfillment process
• Respond quickly to incoming client shift requests and staffing needs
• Assign professionals to shifts and confirm attendance and availability
• Ensure shifts are filled efficiently while maintaining workforce quality and reliability
Workforce Onboarding & Engagement
• Onboard and activate professionals on the platform
• Maintain consistent communication with workers to improve engagement and retention
• Build long-term reliability and responsiveness within the workforce network
• Ensure workforce records and onboarding details remain accurate and current
Live Operations & Issue Resolution
• Monitor attendance, clock-ins, and active shifts in real time
• Follow up on late arrivals, no-shows, or operational disruptions immediately
• Handle last-minute schedule changes, cancellations, and emergency coverage needs
• Coordinate directly with on-site managers and clients to resolve live operational issues
• Maintain smooth communication during fast-changing situations
Systems & Operational Improvement
• Keep internal trackers, documentation, and operational systems organized and updated
• Maintain accurate records of attendance, fulfillment, and issue resolution
• Identify recurring operational bottlenecks and recommend workflow improvements
• Support process optimization initiatives that improve speed, reliability, and service quality
What Makes You a Great Fit
• You are highly organized and comfortable managing multiple live priorities simultaneously
• You take ownership and act proactively before problems escalate
• You remain calm and solutions-focused in high-pressure situations
• You communicate confidently and professionally with both clients and workforce professionals
• You thrive in operationally intense, fast-moving environments
• You are process-driven while remaining adaptable and resourceful
Required Experience & Skills
• 2+ years of experience in operations, staffing, workforce coordination, or scheduling roles
• Strong spoken and written English communication skills
• Strong stakeholder management and coordination abilities
• Excellent organizational and time-management skills
• Comfortable using digital platforms, operational systems, and live scheduling tools
• Reliable computer setup and stable high-speed internet connection
Preferred Experience
• Experience working within staffing platforms, marketplaces, or startup environments
• Exposure to shift-based or on-demand workforce operations
• Experience monitoring attendance, clock-ins, scheduling, or fulfillment KPIs
• Experience improving operational processes or workflow efficiency
• Familiarity with workforce coordination in healthcare, hospitality, logistics, or staffing industries
What a Typical Day Looks Like
An Operations Specialist’s day revolves around ensuring live operations run smoothly and every shift is executed successfully. You will:
• Review incoming shift requests and secure workforce coverage
• Communicate with professionals to confirm assignments and attendance
• Monitor active shifts and follow up on late arrivals or no-shows
• Resolve scheduling conflicts and secure replacement coverage when needed
• Coordinate with clients and on-site managers in real time
• Maintain accurate operational documentation and tracking systems
• Identify inefficiencies and recommend process improvements
In essence: you are the operational backbone of the platform, ensuring every shift is filled, every issue is handled quickly, and every client receives reliable service.
Key Metrics for Success (KPIs)
• Shift fill rate and time-to-fill
• Attendance reliability and reduction in no-shows
• Response time to client and operational requests
• Accuracy and completeness of operational documentation
• Resolution speed for live operational issues
• Client satisfaction and workforce reliability metrics
Interview Process
• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Scenario-Based Operations Interview
• Client Interview
• Offer & Background Verification
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