Operations Specialist

Job Description

Operations Specialist (Workforce Operations & Scheduling) – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform.

This is not a traditional admin or support role.

You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time.

You will oversee the full shift lifecycle, including:

• Shift fulfillment
• Workforce coordination
• Attendance monitoring
• Real-time issue resolution
• Last-minute scheduling coverage

If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you.

What You’ll Own

Shift Fulfillment & Workforce Coordination

• Own the end-to-end shift fulfillment process
• Respond quickly to incoming client staffing requests
• Assign professionals to open shifts and confirm availability
• Ensure shifts are fully covered on time
• Coordinate replacements for last-minute cancellations or no-shows

Live Operations & Real-Time Issue Resolution

• Monitor attendance, clock-ins, and active shift activity

• Follow up immediately on:

  • Late arrivals
  • No-shows
  • Schedule conflicts

• Communicate directly with:

  • Workers
  • Clients
  • On-site managers

• Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

• Onboard and activate professionals on the platform
• Maintain ongoing communication to improve workforce reliability
• Build strong relationships with active professionals
• Help maintain workforce engagement and retention

Systems, Documentation & Process Improvement

• Keep operational systems and trackers updated accurately
• Maintain clean documentation across workflows and shift activity
• Identify recurring operational issues and suggest workflow improvements
• Support operational efficiency through process optimization

What Success Looks Like

• Shifts are filled quickly and accurately
• No-shows and attendance issues are minimized
• Clients receive fast, professional communication
• Workers stay engaged and responsive
• Operational issues are resolved quickly without escalation
• Systems and documentation remain organized and reliable

What Makes You a Strong Fit

• Highly organized and comfortable managing multiple live priorities
• Calm under pressure in fast-changing operational environments
• Proactive and ownership-driven
• Strong communicator who can coordinate confidently with clients and workers
• Solutions-oriented with strong follow-through
• Fast responder with excellent operational discipline

Requirements (Must-Have)

Experience

• 2+ years experience in:

  • Operations
  • Staffing coordination
  • Workforce management
  • Scheduling
  • Dispatch or live operations environments

Core Skills

• Strong written and spoken English communication skills

• Neutral or modest English accent preferred

• Excellent organizational and time-management abilities

• Comfortable using:

  • Scheduling systems
  • Operational tools
  • Internal dashboards
  • Workforce platforms

• Ability to multitask and prioritize under pressure

Technical & Work Environment

• Reliable computer/laptop setup
• Stable high-speed internet connection
• Comfortable working remotely during U.S. hours

Nice to Have

• Experience working in:

  • Staffing marketplaces
  • On-demand workforce environments
  • High-growth startups

• Experience tracking:

  • Attendance
  • Clock-ins
  • Workforce KPIs

• Process improvement mindset with ability to optimize workflows

What a Typical Day Looks Like

• Review incoming shift requests and secure coverage
• Communicate with professionals to confirm assignments and attendance
• Monitor live attendance and follow up on issues
• Resolve last-minute cancellations and staffing gaps
• Coordinate directly with clients and on-site managers
• Update internal systems and shift documentation
• Identify operational bottlenecks and improve workflows

In short: you are the operational backbone of the platform, ensuring every shift runs smoothly and every client receives reliable support.

Key Metrics (KPIs)

• Shift fill rate
• Time-to-fill open shifts
• Attendance and no-show reduction
• Response time to operational issues
• Accuracy of documentation and system updates
• Client satisfaction and workforce reliability

Why This Role Stands Out

• High-impact operational ownership

• Fast-paced environment with real-time decision-making

• Opportunity to work at the center of workforce operations

• Strong growth path into:

  • Operations Management
  • Workforce Operations Lead
  • Marketplace Operations
  • Client Operations

• Exposure to scaling operational systems and live staffing environments

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Scenario-Based Operations Interview
• Client Interview
• Offer & Background Verification

Apply Now

If you:

• Thrive in fast-moving operational environments
• Enjoy coordinating people and solving problems in real time
• Stay organized under pressure
• Take ownership and communicate proactively

This is a strong opportunity to grow in workforce operations and live execution management.