Job Description
📈 Outbound Performance & Client Success Lead
Full-Time Remote | U.S. Time Zone Overlap Required
🚀 About the Role
We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.
This is not a passive account management role.
You are directly responsible for:
- campaign performance,
- deliverability health,
- client retention,
- optimization,
- and long-term account growth.
You will manage 20–30 active client accounts while ensuring cold email campaigns are:
- technically sound,
- landing in inboxes,
- generating qualified meetings,
- and continuously improving.
If a campaign underperforms, you diagnose the issue and fix it.
If a client is at risk, you step in early and take ownership.
This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.
🔥 What You’ll Own
Client Ownership & Retention
Serve as the primary point of contact for 20–30 active clients
Lead performance-focused client calls and account reviews
Build strong client relationships centered around measurable outcomes
Monitor account health and proactively identify churn risks
Maintain high client retention and account satisfaction
Clearly explain:
- campaign performance,
- deliverability,
- pipeline impact,
- and optimization strategies
Set realistic expectations and align conversations around results
Cold Email Performance & Optimization
Ensure campaigns are properly configured before launch, including:
- domains,
- inbox setup,
- deliverability,
- targeting,
- and sequencing
Monitor:
- inbox placement,
- reply rates,
- sender reputation,
- and deliverability health
Diagnose underperforming campaigns and identify root causes
Improve:
- targeting,
- personalization,
- messaging,
- and conversion performance
Optimize cold email copy when reply or booking rates decline
Run structured tests to improve:
- replies,
- booked meetings,
- and pipeline generation
Focus on real business outcomes — not vanity metrics
Systems, Documentation & Operational Scaling
Help improve delivery systems and operational workflows as the company scales
Maintain organized tracking for:
- client health,
- SLAs,
- campaign performance,
- and retention
Build practical internal documentation and playbooks
Use AI tools and automation to improve:
- reporting,
- workflow efficiency,
- and operational consistency
Bring structure and clarity to fast-moving startup systems
Founder Collaboration & Strategic Oversight
Work directly with the founder and outreach team
Provide clear updates on:
- client health,
- campaign performance,
- risks,
- and retention trends
Share optimization insights and operational recommendations
Proactively solve delivery or performance issues before escalation
Support long-term client growth and operational scalability
✅ Required Experience & Skills
Experience managing accounts inside:
- cold email agencies,
- outbound lead generation agencies,
- or outbound-focused startups
Strong understanding of:
- deliverability,
- inbox placement,
- sender reputation,
- and outbound infrastructure
Hands-on experience improving underperforming outbound campaigns
Ability to write and optimize cold email copy
Experience using:
- outbound tools,
- automation platforms,
- CRMs,
- and reporting dashboards
Practical use of AI tools to improve outbound operations and workflows
Strong analytical and troubleshooting abilities
Clear and professional English communication skills
Availability during U.S. time zone overlap
⭐ Preferred Qualifications
Experience managing 20+ client accounts simultaneously
Startup or high-growth agency experience
Experience creating:
- playbooks,
- SOPs,
- or operational systems
Familiarity with deliverability monitoring tools
Experience supporting revenue-focused outbound programs
🧠 What Makes You a Great Fit
You take ownership instead of waiting for direction
You stay calm and solution-focused under pressure
You understand both:
- the technical side of cold email,
- and the messaging side
You communicate confidently with founders and executives
You care about measurable business outcomes
You thrive in fast-paced startup environments with evolving systems
📅 What a Typical Day Looks Like
Your day may include:
- Reviewing campaign metrics and inbox health
- Identifying accounts needing optimization
- Improving messaging, targeting, or deliverability setup
- Leading client strategy and performance calls
- Updating internal tracking dashboards
- Collaborating with outreach and technical teams
- Improving workflows and documentation
- Addressing churn risks proactively
In short:
You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently.
📊 Key Metrics for Success (KPIs)
- Client retention and churn reduction
- Deliverability health and inbox placement
- Qualified meetings booked
- Pipeline contribution and campaign performance improvement
- SLA consistency and operational reliability
- Client satisfaction and account growth
🌟 Why This Role Stands Out
High ownership and direct impact on client outcomes
Opportunity to shape systems and delivery processes in a scaling startup
Work closely with founders and leadership
Blend of:
- client success,
- outbound strategy,
- deliverability,
- and performance optimization
Remote flexibility with long-term growth potential
🧪 Interview Process
- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding
👉 Apply Now
If you:
- understand outbound deeply,
- enjoy solving performance problems,
- thrive in startup environments,
- and want real ownership over client success,
we’d love to hear from you.
