Job Description
Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.
This is not a passive support role.
You will be responsible for:
- Driving collections follow-through
- Resolving billing issues
- Managing receivables cases
- Maintaining CRM accuracy
- Protecting company cash flow
You’ll work closely with:
- Customers
- Operations teams
- Billing departments
- Leadership
To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.
If you are:
- Persistent
- Detail-oriented
- Process-driven
- Strong with customer communication
This role is a strong fit.
What You’ll Own
Collections & Payment Execution (Primary Focus)
Execute daily outbound collections through:
- Phone calls
- Emails
Follow up consistently until:
- Payment is received
- A payment commitment is secured
Reduce:
- Aging balances
- Delinquency risk
Identify opportunities to:
- Improve collections efficiency
- Convert customers to auto-pay
Maintain disciplined collections follow-up cadence
Receivables Case Management
Investigate billing issues and payment discrepancies
Identify root causes instead of temporary fixes
Open, track, and resolve cases within:
- Salesforce
- CRM systems
Ensure every case includes:
- Clear issue summaries
- Investigation notes
- Resolution details
Confirm customer understanding before closing cases
Billing Issue Resolution
Diagnose issues involving:
- Invoice discrepancies
- Account setup errors
- Service or billing mismatches
Coordinate with internal teams to resolve issues quickly
Prevent recurring billing errors through process improvement
Customer Communication & Follow-Up
Communicate professionally and confidently with customers
Balance:
- Collections urgency
- Positive customer experience
Provide updates regarding:
- Payments
- Billing investigations
- Account status
Handle objections and escalations professionally
Documentation & CRM Accuracy
Maintain clean and organized records within:
- Salesforce
- CRM platforms
Log:
- Calls
- Emails
- Payment commitments
- Outcomes
Ensure all documentation remains:
- Accurate
- Structured
- Audit-ready
Process Improvement & Operational Support
Identify recurring billing or collections issues
Recommend workflow and process improvements
Contribute insights during operational reviews
Help reduce:
- Escalations
- Repeated billing errors
- Delayed collections cycles
What Success Looks Like
- Aging balances decrease consistently
- Billing issues are resolved quickly and accurately
- CRM records stay clean and audit-ready
- Customers receive professional and timely communication
- Collections workflows run consistently without missed follow-ups
What Makes You a Strong Fit
You follow through until issues are fully resolved
You are:
- Organized
- Persistent
- Detail-oriented
- Execution-focused
You balance collections discipline with customer professionalism
You can manage high-volume workloads without losing accuracy
You proactively identify and solve operational issues
Required Experience & Skills
Experience
Experience in:
- Accounts Receivable
- Collections
- Billing support
- Customer account management
Core Skills
Experience handling:
- High-volume calls and emails
- Customer payment follow-ups
- Billing investigations
Familiarity with:
- Salesforce
- CRM systems
Strong:
- Communication skills
- Problem-solving ability
- Attention to detail
Comfortable working remotely during U.S. business hours
Nice to Have
Structured collections or AR operations experience
Experience improving:
- Cash flow
- Delinquency rates
- Auto-pay adoption
Exposure to:
- Operations teams
- Service coordination workflows
- Process optimization initiatives
What a Typical Day Looks Like
- Execute collections calls and payment follow-ups
- Investigate invoice or billing discrepancies
- Update Salesforce and customer account records
- Coordinate with internal teams to resolve issues
- Follow up on past-due invoices and payment commitments
- Track account status and collections progress
- Identify recurring operational or billing problems
In short:
You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.
Key Metrics (KPIs)
Collections & Receivables
- Amount of cash collected
- Reduction in aging balances
- Auto-pay conversion rate
- Completion of daily collections activity
Case Management & Accuracy
- Billing cases resolved within SLA
- CRM accuracy and documentation quality
- Reduction of cases open longer than 2 weeks
Communication & Execution
- Follow-up response speed
- Reduced escalations
- Consistent and professional customer communication
Why This Role Stands Out
Direct impact on revenue protection and cash flow
High ownership across collections and billing operations
Structured execution-focused environment
Opportunity to improve operational systems and workflows
Growth path into:
- Accounts Receivable Lead
- Billing Operations
- Revenue Operations
- Finance Operations
Interview Process
- Initial Screening Call
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you:
- Are disciplined with collections follow-ups
- Enjoy solving billing and payment issues
- Can communicate confidently with customers
- Thrive in structured, execution-focused environments
This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.
