Job Description
Industry
Healthtech / Healthcare Operations
Work Arrangement
Remote — fully virtual
Job Type
Full-time
Work Schedule
8-hour shift within 8:00 AM–6:00 PM Eastern Time (ET)
Workdays: TBC
Locations
Philippines
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a fast-growing healthtech startup building the operational and technology infrastructure that enables independent nurse practitioners to launch and scale their own clinical practices. Operating across multiple care verticals, the company is rapidly expanding its clinic network and investing in systems that improve patient experience, provider efficiency, and operational scalability.
Role Overview
This role is a hybrid of virtual front desk operations and care coordination within a fast-paced, early-stage healthtech environment. You will serve as the primary point of contact for patients while ensuring that all operational workflows—from scheduling to billing—run smoothly and efficiently.
You will take ownership of inbound communications, patient intake, and follow-ups, while also managing critical care coordination tasks such as lab tracking, referrals, and insurance processes. Beyond execution, you will help document and standardize workflows, contributing to the systems that will support the company’s long-term scale.
This is a highly autonomous, execution-heavy role that requires strong communication, attention to detail, and a proactive mindset. The ideal candidate thrives in ambiguity, takes initiative without waiting for direction, and is comfortable working closely with leadership in a high-growth startup environment.
Your Impact
You will build and maintain a reliable virtual front desk that ensures every patient interaction is handled promptly and professionally.
- You will improve operational efficiency by tracking and closing all care-related loops, reducing missed follow-ups and delays.
- You will contribute to revenue integrity by supporting accurate scheduling, billing coordination, and timely payment collection.
- You will help define scalable operations by documenting SOPs and identifying workflow improvements.
- You will play a key role in delivering a high-quality patient experience that drives satisfaction and retention.
Core Responsibilities
Virtual Front Desk and Inbound Patient Communications – 35%
- Answer and triage all inbound patient calls within operational hours
- Respond to patient inquiries via email and text with professionalism and empathy
- Gather relevant patient information to support provider preparation
- Convert inbound inquiries into scheduled appointments and ensure timely responses
Patient Scheduling and Intake Coordination – 25%
- Manage appointment scheduling, rescheduling, confirmations, and cancellations
- Onboard patients into the EHR and ensure completion of intake requirements
- Verify insurance eligibility and confirm payment methods on file
- Collect copays and follow up on missing patient information prior to visits
Care Coordination and Open-Loop Management – 20%
- Track and follow up on labs, referrals, pharmacy issues, and documentation
- Proactively contact patients to resolve outstanding care-related items
- Coordinate with billing teams on claims and discrepancies
- Follow up on unpaid balances and ensure timely resolution
SOP Development and Workflow Documentation – 15%
- Create and maintain SOPs for core operational workflows
- Standardize communication templates and scripts
- Provide feedback to improve internal systems and processes
- Document workflows in real time to support scalability
Reporting and Operational Oversight – 5%
- Compile monthly performance reports from the EHR
- Identify operational bottlenecks and recommend improvements
Must-Haves (Required)
- 2+ years of experience in a healthcare setting (clinic operations, front desk, or care coordination)
- Strong verbal and written English communication skills
- Experience working with EHR systems (Athena, eClinicalWorks, Tebra, or similar)
- Proven ability to manage patient interactions, including scheduling and billing conversations
- Proactive, detail-oriented, and highly organized work style
- Strong follow-through and ability to independently close operational loops
Nice-to-Haves (Preferred)
- Direct experience with Athena/Athenahealth
- Experience in early-stage or startup healthcare environments
- Background supporting multiple providers or clinics simultaneously
- Exposure to SOP creation and process improvement initiatives
- Familiarity with patient acquisition or marketing workflows
Tools Proficiency
Must-Haves (Required)
- Athena, eClinicalWorks, Tebra, or equivalent EHR
- Slack
- VoIP phone systems
- Email platforms
- Text messaging tools
Nice-to-Haves (Preferred)
EHR reporting tools
Workflow documentation tools
Automation tools
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
