Job Description
Industry
Healthcare / HealthTech
Work Arrangement
Fully Remote
Job Type
Full-time
Work Schedule
Monday–Friday | 9:00 AM – 6:00 PM Eastern Time
Locations:
- LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), CMDX (Mexico), Santo Domingo (Dominican Republic), San José (Costa Rica)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a U.S.-based healthcare organization focused on improving patient access to essential medications through streamlined provider-pharmacist collaboration. They partner with healthcare providers and hospital systems to ensure patients receive timely consultations and treatment coordination. The organization operates within regulated healthcare frameworks and prioritizes compliance, operational precision, and patient-centered service delivery.
Role Overview
The Healthcare Provider Relations & Scheduling Specialist plays a mission-critical role in ensuring patients gain timely and affordable access to life-saving medications. This position is responsible for coordinating with U.S.-based physician offices and pharmacists to facilitate the execution of Collaborative Practice Agreements (CPAs) and schedule patient-pharmacist consultations at partner hospitals.
This is a high-volume outreach and coordination role that requires confident communication with medical providers, structured follow-ups, and meticulous CRM documentation. The ideal candidate thrives in process-driven environments, works independently, and maintains persistence when navigating provider office workflows.
Your Impact:
- In this role, you will directly support patient access to essential medications by ensuring Collaborative Practice Agreements are secured efficiently and consultations are scheduled without delay.
Your work will:
- Increase CPA completion rates through structured and consistent outreach
- Reduce scheduling turnaround times between providers, pharmacists, and patients
- Improve CRM accuracy and operational visibility for the U.S. team
- Strengthen collaboration between physician offices and pharmacy partners
- Support scalable healthcare coordination processes across multiple facilities
Core Responsibilities
Collaborative Practice Agreement (CPA) Outreach – 50%
- Initiate outreach to physician offices via phone, email, and fax to facilitate CPA execution.
- Clearly explain the purpose, workflow, and compliance requirements of CPAs to office staff.
- Conduct structured follow-ups over multiple days or weeks until agreements are signed and returned.
- Document all outreach activities, responses, and outcomes accurately within the CRM.
- Escalate unresponsive or rejecting providers to U.S.-based escalation staff as needed.
Patient Scheduling Coordination – 30%
- Schedule patient consultations with pharmacists once CPAs are secured.
- Coordinate availability between patients and pharmacy partners.
- Confirm appointments and ensure all required documentation is complete.
- Maintain clear communication with stakeholders to avoid delays or missed appointments.
Data Management & Reporting – 20%
- Maintain clean, accurate, and up-to-date CRM records.
- Track outreach status, signed agreements, scheduling completions, and escalations.
- Prepare and submit weekly progress updates to the operations team.
- Identify documentation gaps and ensure compliance with internal SOPs.
Must-Haves (Required)
- 1–2+ years of experience working with U.S. healthcare systems.
- Experience in provider office workflows, medical coordination, scheduling, or healthcare administration.
- Strong verbal and written English communication skills.
- Comfortable communicating daily with physicians, office managers, and front desk staff.
- Experience conducting structured follow-ups in high-volume outreach roles.
- Familiarity with CRM systems and spreadsheet tools.
- Ability to work Eastern Time hours consistently.
- Strong attention to detail and documentation accuracy.
Nice-to-Haves (Preferred)
- Experience supporting Collaborative Practice Agreements (CPAs) or similar healthcare compliance workflows.
- Experience working with pharmacists or hospital-based programs.
- Exposure to multi-facility coordination or healthcare program scaling.
- Experience in remote roles supporting U.S.-based teams.
Tools Proficiency
Must-Haves (Required)
- CRM systems
- Google Sheets or Microsoft Excel
- Online fax platforms
- Email and calendar tools
Nice-to-Haves (Preferred)
Healthcare workflow or EMR systems
Task management or project management tools
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
