Job Description
Work From Anywhere in LATAM and the Philippines
Work Schedule: EST | Monday–Friday, hours aligned during kickoff for reliable clinic coverage (strong US Eastern overlap)
A US-based primary care company is building a new model of locally rooted, independent practices, looking for a Clinic Operations Coordinator to serve as the virtual front desk and keep patient operations running smoothly.
The company is launching multiple net-new independent practices, with initial practitioners already signed and additional providers in contracting. At this stage, early patient experience is the growth engine—responsive, reliable operations directly shape reviews and clinic momentum.
Day-to-day, the role answers and routes inbound calls, manages patient scheduling, monitors email and text communication, and executes EHR workflows for refills, referrals, and documentation follow-ups. Success means no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust.
Must-Have
- 2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role
- Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups
- Proven experience managing high-volume inbound patient communication across phone, email, and text
- Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations)
- Ability to pull and format monthly practice performance reports from an EHR
- C1+ English (CEFR) for patient-facing voice and written communication
Nice-to-Have
- Direct experience with Athena/Athenahealth workflows and reporting
- Experience with Dialpad or a comparable VoIP clinic phone system
- Experience supporting multiple providers or practices concurrently (multi-queue operations)
- Background supporting primary care, family medicine, or outpatient clinics
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Topgrading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
