Job Description
Provide technical support for both College and Institute communities while serving as a first point of contact for the Middlebury ITS Department. We are seeking up to 2 Graduate Assistants who can start this summer and continue working through the ’26 – ’27 academic year.
Core Responsibilities:
- Resolve technology problems over the phone, in person, and over Zoom
- Work with Student Consultants and ITS Staff from the Vermont campus via remote session
- Build practical knowledge of operating systems and services by Microsoft, Apple, and Google
- Research any issues not resolved on first contact
- Document troubleshooting steps taken and escalate within TDX ticketing system
- Provide in-person support, delivery/installation of peripherals
- Perform onsite office visits when needed
- Keep track of inventory and loaner equipment
Position Prerequisites:
- Must have adequate level of technical knowledge and capacity to process information, learn from others, and collaborate with a team
- Customer Service experience and strong proficiency in English are essential
- Keep calm under pressure and navigate through challenging situations
- It is expected the majority of issues will be resolved on first contact
- Must be motivated, punctual, and able to work unsupervised at times
- Be committed to understanding the Middlebury network enterprise
- Develop working understanding of the campus PaperCut printing system
- Training will be provided, but expect to learn mostly through application
Physical Demands & Working Conditions: May be required to sit for prolonged periods of time. May be required to lift up to 25 lbs
Student Employment Eligibility:
Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.
Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.
Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component .
Students are not eligible to work remotely from International locations.
Hour Limitations:
All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.
