Job Description
Strategic Partner & Commercial Manager
Department: Commercial
Location: Marietta, OH (Hybrid or remote opportunities may be considered)
FLSA Status: Exempt
Salary: $90,000.00 to $110,000.00 (Depending on Experience)
Job Type: Direct Hire
Role Summary
The Strategic Partner & Commercial Manager is responsible for overseeing daily quoting activity across the company’s full customer base while managing and supporting relationships with select strategic partner firms. This role serves as a central point of commercial coordination, ensuring quote requests are acknowledged, processed, and delivered with urgency, accuracy, and professionalism.
This position requires a strong customer service mindset, sound commercial judgment, and the ability to manage multiple priorities simultaneously. The role works cross-functionally with estimating, engineering, manufacturing, sales, and project management to ensure commercial execution aligns with operational capabilities and customer expectations.
Key Responsibilities Daily Quoting Ownership
- Own the intake, coordination, and follow-through of all quote requests across the customer base
- Ensure quote requests are acknowledged promptly and progressed without delay
- Partner with estimating and engineering teams to confirm scope clarity, pricing accuracy, and realistic lead times
- Manage multiple active quotes simultaneously, including revisions and follow-ups
- Ensure quotes are issued accurately, professionally, and within expected timelines
Strategic Partner Management
- Manage day-to-day commercial interactions with assigned strategic partner firms
- Lead and participate in partner calls, meetings, and reviews as needed
- Maintain consistent, timely communication and follow-up with partner teams
- Ensure strategic partners are aligned with internal quoting processes and expectations
Customer Service & Responsiveness
- Act as a customer- and partner-facing point of contact during the quoting phase
- Maintain a strong sense of urgency in responding to inquiries, revisions, and follow-ups
- Set and manage expectations regarding timing, scope clarification, and next steps
- Proactively communicate status updates to external partners and internal teams
- Represent the organization with professionalism, accountability, and a service-first mindset
Commercial Coordination
- Serve as the primary commercial interface during the quoting phase between sales, estimating, engineering, manufacturing, and project management
- Prepare clean commercial handoffs to the Project Management team for awarded work
- Identify and escalate scope gaps, risks, or assumptions early in the quoting process
- Support change management for revised or evolving quote requests
Process & Continuous Improvement
- Drive consistency and continuous improvement in quoting workflows, tools, and documentation
- Identify recurring issues impacting quote turnaround time or quality
- Contribute ideas to improve commercial efficiency as volume and complexity increase
Success Metrics / KPIs
- Quote turnaround time and on-time delivery rate
- Quote accuracy and rework rate
- Responsiveness to customers and strategic partners
- Volume of quotes managed concurrently
- Quality of commercial handoff to Project Management
- Customer and partner feedback on communication and service
Qualifications
- 5+ years of experience in sales, commercial operations, or quoting within a technical or manufacturing environment
- Strong written and verbal communication skills
- High attention to detail with the ability to manage multiple priorities
- Strong sense of urgency and accountability
- Ability to work cross-functionally in a fast-paced environment
- Willingness to learn technical electrical and infrastructure-related products
- Reliable follow-through with strong organizational skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
