Job description
😎 Our Culture
Quantum Metric’s number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role
Quantum Metric is looking for a Content Design Intern to help shape the voice, tone, and conversational experience of Felix, our AI-powered analytics agent. In this role, you’ll work at the intersection of product, UX, and language—crafting content that helps enterprise customers understand complex data with clarity, confidence, and trust.
This internship is a hands-on opportunity to learn how content design supports enterprise SaaS products, especially in analytics and AI-driven experiences. You’ll collaborate closely with designers, product managers, and engineers to ensure Felix communicates with the thoughtfulness, precision, and credibility our customers expect from Quantum Metric.
This is a 12-week, part-time internship (up to 25 hours per week) designed to deliver meaningful business impact while helping you grow your content design skills.
🔧 Responsibilities
What You’ll Do
Help define and evolve the voice and tone guidelines for Felix AI, ensuring it reflects a trusted, enterprise-grade analytics experience
Write and refine conversational UI content, including prompts, responses, explanations, and error states
Translate complex analytics concepts into clear, human-centered language that supports user decision-making
Partner with product designers and PMs to align Felix’s language with user needs, workflows, and mental models
Participate in reviews, critiques, and iteration cycles to continuously improve content quality
Document content patterns and best practices to support consistency and scalability across Felix experiences
What You’ll Learn
How content design functions within a modern SaaS product organization
How language choices influence trust, comprehension, and usability in AI-driven tools
How to collaborate cross-functionally in an agile product development environment
How enterprise analytics users think, ask questions, and make decisions
💡 Requirements
- Currently pursuing or recently completed a degree in UX, Content Design, Technical Writing, HCI, Journalism, English, or a related field
- Strong writing and editing skills, with a demonstrated interest in UX or product content
- Ability to explain complex ideas clearly and thoughtfully
- Curiosity about analytics, AI, or enterprise software (no prior domain expertise required)
- Comfort receiving feedback and iterating on your work
- A portfolio or writing samples that demonstrate clarity, structure, and user-centered thinking (academic or personal projects welcome)
- Interest in or playing with prompt engineering strongly preferred
🏆 Intern Perks and Compensation
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
12 week program with 25hrs / week
Weekly meetings with Internship Mentor
Flexible work environments
MacBook and awesome swag delivered to your door
Compensation: $20-25/hr, based on experience
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
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