Job Description
Red Clay is an Oracle Partner focused exclusively on the utility industry. Over the last 20 years, we’ve delivered more than 300 projects to utility companies of every size and type in the U.S. and across the globe. Headquartered in Atlanta, Georgia, our employees span the U.S., Canada, and Colombia a dynamic mix of work and life experiences, educational backgrounds, and cultures. Red Clay has been named one of Atlanta’s Best Places to Work three times and recognized as one of Atlanta’s Healthiest Employers.
About the AI & Innovation Team
Our mission is to make Red Clay the most AI-forward consulting firm in Power & Utilities. We build AI tools that make our consultants dramatically more effective, and we invent AI products that solve real problems for utilities.
About the Role
You’ll be the connective tissue between our utility clients, consulting teams, and AI engineering—understanding what users need, translating that into clear requirements, and ensuring our AI products are well-documented and easy to adopt.
This is a hybrid role that blends business analysis, user research, and technical writing. You’ll spend time with consultants and clients understanding their workflows and pain points, work with product and engineering to shape solutions, and create documentation that helps users succeed.
Key Responsibilities
Analyze and document Red Clay’s People, Process, and Technology—current state, challenges, and opportunities
Gather and synthesize feedback from internal product releases to inform roadmap decisions
Conduct user interviews and discovery sessions with utility clients to understand needs, workflows, and challenges
Translate findings into clear product requirements, user stories, and acceptance criteria
Create and maintain product documentation: user guides, technical specs, training materials
Design and iterate on user experiences through wireframes, process flows, and prototypes
Partner with engineering to clarify requirements and validate that delivered features meet user needs
Support AI adoption and fluency through documentation and training
Qualifications
0–5 years of experience in business analysis, process improvement, UX research, technical writing, product management, or related field
Strong oral and written communication skills with the ability to connect with both business and technical audiences
Ability to build and leverage relationships with internal and external stakeholders
Genuine curiosity—interest in understanding user problems before jumping to solutions
Undergraduate degree in a relevant field preferred
Preferred Qualifications
Exposure to AI/ML concepts and/or enterprise software
Experience with Oracle Utilities applications
Public portfolio showing demonstrated experience with LLMs (Claude, ChatGPT, Gemini) or AI-native applications
Comfort with ambiguity—you bring structure to undefined problems
High agency—you identify opportunities and execute without being asked
Location & Travel
This position is remote-eligible within the USA. Ability to travel up to 30% of the time to client sites as needed.
Is This Role Right for You?
Before applying, ask yourself:
Are you comfortable operating without a clear playbook?
Do you prefer shipping and iterating over planning and perfecting?
Do you keep up with the AI frontier and get excited about new model, protocol, and product releases?
Can you context-switch between talking to a Red Clay consultant, utility CIO and a field technician in the same day?
If you answered yes to these, we’d love to hear from you.
