Job Description
IT Helpdesk Intern (HYBRID)
Department
Information Technology
Position Type
Paid Internship
(Opportunity for Professional Growth)
Must be authorized to work in the US.
This position is not eligible for sponsorship
Position Overview
We are looking for an IT Helpdesk Intern who is eager to learn and gain hands-on experience in a professional IT environment. This role is designed as a mentorship opportunity for a recent graduate or student who is just beginning their IT career and wants exposure to real-world systems, support workflows, and security concepts.
No prior helpdesk or enterprise IT experience is required. We are looking for someone who is curious, dependable, and motivated to learn. Training, guidance, and support will be provided.
What You’ll Do
Learn & Support Day-to-Day IT Operations
- Assist with Tier 1 helpdesk support under the guidance of senior IT staff
- Help respond to basic user requests and issues
- Learn how IT tickets are logged, documented, and resolved
- Ensure requests are directed to the appropriate team when needed
Assist with Employee Onboarding
- Help prepare laptops and equipment for new employees
- Assist with basic account setup and access requests (with supervision)
- Learn how onboarding and offboarding processes work in a corporate IT environment
Shadow & Learn
- Shadow members of the IT team to learn:
- How support issues are diagnosed and resolved
- How systems are managed behind the scenes
- How security-related issues and alerts are handled
- Ask questions, take notes, and build foundational IT skills
Grow Over Time
- Gradually take on more responsibility as skills develop
- Learn foundational IT security concepts and best practices
- Gain exposure to security-related work for those interested in that path
What We’re Looking For
- Recent graduate or student pursuing a degree or coursework in:
- Information Technology
- Cybersecurity
- Computer Science
- Or a related field
- Strong interest in technology and learning how things work
- Reliable, organized, and willing to ask questions
- Comfortable communicating with others and asking for help when unsure
- Positive attitude and desire to grow
- Demonstrates a strong task-oriented approach and efficiently manages a wide range of daily responsibilities.
What You Don’t Need (We’ll Teach You)
- Prior helpdesk experience
- Knowledge of ticketing systems
- Advanced technical skills
- Enterprise IT or security experience
What You’ll Gain
- Hands-on experience in a professional IT environment
- Mentorship from experienced IT professionals
- A supportive environment focused on learning and growth
- Exposure to IT support, systems, and security concepts
- A strong foundation for a future career in IT or cybersecurity
Why This Internship Exists
We believe in developing talent. This internship is meant to help someone build confidence, skills, and clarity around their career path while contributing meaningfully to the team.
