Job Description
Description
ABOUT REVELATOR:
Revelator is a leading provider of business solutions for the music industry. Our all-inclusive B2B platform, API, and digital infrastructure enhance efficiency in music distribution, financial reporting, and simplify royalty operations. We offer a wide range of services, including catalog management, supply chain, income tracking, rights management, and business intelligence. By leveraging our innovative solutions, music businesses can easily navigate the evolving landscape and capitalize on new opportunities.
ABOUT THE ROLE:
The Training & Enablement Manager is responsible for ensuring that both customers and internal teams have the knowledge, tools, and confidence to successfully use the platform. This role designs and delivers scalable learning experiences, builds structured certification programs, and owns the company’s product knowledge framework.
The Training Manager ensures that knowledge is accurate, accessible, and continuously updated as the product evolves. By creating clear learning paths for customers and internal teams, they help drive product adoption, reduce support load, and improve the overall customer experience.
Requirements
KEY RESPONSIBILITIES:
1. Customer Training & Education
Design and deliver structured training programs for new customers during onboarding.
Build scalable training formats including:
Live training sessions
Recorded/ Self-serve learning modules and courses
Training playbooks and guides
Customize training based on:
customer segment
product usage
business model
user roles
Partner with Customer Success, Onboarding, Support, and Product teams to ensure training supports customer milestones.
Provide retraining when customers expand teams, adopt new features, or require additional support.
2. Internal Enablement
Design onboarding training programs for new employees across:
Customer Success
Support
Distribution / Operations
Sales
All other teams
Maintain internal training documentation and onboarding materials.
Run periodic refresher sessions to keep teams aligned with product updates.
Work closely with Product teams to prepare training materials ahead of feature releases.
3. Certification Program Ownership
Build and maintain a structured certification program for both internal teams and customers.
Define certification paths for different roles (example):
Support Specialist Certification
Customer Success Certification
Platform Administrator Certification
Customer Power User Certification
Create certification assessments including:
quizzes
scenario-based exercises
practical assignments.
Track certification completion and renewal cycles.
4. Knowledge Management Ownership
Act as the owner of the company’s knowledge ecosystem, including:
internal documentation
product guides
customer knowledge base
training materials.
Ensure documentation remains accurate, structured, and current.
Establish a process to update knowledge following:
product releases
feature changes
workflow updates.
Identify knowledge gaps based on:
support tickets
customer questions
internal feedback.
Work closely with Product, Support, and CX teams to maintain a single source of truth for product knowledge.
5. Training Strategy & Impact Measurement
Measure the effectiveness of training programs through:
product adoption metrics
support ticket trends
training completion rates
customer feedback.
Identify areas where additional enablement can improve outcomes.
Continuously improve training programs based on data and feedback.
Key Skills & Qualifications
Required
3+ years experience in:
training
enablement
customer education
learning & development.
Experience building structured learning programs or certification tracks.
Strong instructional design skills.
Excellent communication and presentation skills.
Ability to translate complex technical concepts into clear, practical learning.
Experience working cross-functionally with Product, Support, and Customer Success teams.
Preferred
Experience in MusicTech and or the Music industry
SaaS or technology company experience.
Experience with LMS platforms (Docebo, LearnWorlds, Lessonly, etc).
Experience building knowledge bases (Notion, Freshdesk, Gitbook, etc).
Experience creating video training content.
Experience creating AI training content.
