Job Description
About the job
Celebrating 41 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners’ loyalty programs.
Our Culture
At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world’s most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.
Job Overview
This role serves a critical function in ensuring the health of our client relationships. This position works closely with internal and external parties to assess and resolve business interruptions caused by accumulated accounts receivable balances and broken processor connections. The Specialist manages their own assigned book of business and supports the overall health of our business. The Specialist II will also focus on high-dollar accounts and escalations that require additional expertise and skill to drive resolution.
This is a hybrid position that requires in-office presence 3 days a week in Chicago (Tuesday-Thursday).
What you’ll bring to the table: (Responsibilities)
- Engage in daily outbound communications (emails, phone calls, and text messages) with our clients in hopes of resolving business interruptions. Contact customers regarding overdue invoices and resolve any payment issues or processing interruptions.
- Collaborate cross-functionally with internal stakeholders to drive positive outcomes while partnering with team leadership to train new employees and support the ongoing development of the Portfolio Health team.
- Attend daily team standups and weekly meetings, leading discussions at these meetings on a semi-regular basis
- Manage larger-balance marketing services and MCA accounts, serve as the primary point of contact for internal escalations, and independently oversee our portfolio of monthly billing accounts.
- Work to recover AR balances on aged marketing services accounts prior to write-off.
- Monitor incoming payments and ensure they are accurately recorded.
- Reconcile accounts receivable records with bank statements and other financial documents as provided by the customer.
- Enter payment and billing information into accounting software or systems.
- Prepare and maintain reports on accounts receivable status, including aging reports.
- Maintain organized records of all transactions, invoices, and payment histories within our systems for auditing and reference purposes.
- Other duties as assigned.
Do you have the right mix of ingredients: (Requirements)
- HS Diploma or equivalency required, college degree in business or related field a plus.
- 5+ years of experience in an accounts receivable, client billing, or similar role.
- Experience in a fast paced operations department.
- Experience coaching and developing team members.
- Experience in a high volume collections environment.
- Strong attention to detail and organization skills.
- Excellent interpersonal skills and great communication habits.
- Ability to negotiate in a fast-paced setting to get to a resolution.
- Experience using SalesForce, AS400, Microsoft Office, and telephone systems.
- Ability and willingness to learn new skills and take on new tasks.
- Ownership mentality.
What you’ll love about us:
Comprehensive benefits package, which includes:
- This is a full-time, nonexempt position; the base compensation for this opening is expected to be $25-$32 per hour ($52,000-$66,560 annualized), based on candidate experience, skills, and other factors.
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
Expected Pay Range
$25—$32 USD
