Job description
Right Percent (a Right Side Up company)
Remote (US-based); Full-time
About Right Percent
Right Percent (RP) is a high-impact B2B advertising agency focused on scaling growth-stage and enterprise B2B companies through paid search (SEM) and paid social advertising. As a specialized division of Right Side Up, RP combines deep channel expertise with the operational rigor and trust of a best-in-class marketing services firm.
Our clients rely on us not just to run campaigns, but to build repeatable, profitable growth engines. That requires strong operations, disciplined delivery, and excellent client experience—this is where this role comes in.
The Role
We’re looking for a Client Operations Manager to strengthen the operational backbone of Right Percent and elevate how we serve our clients. This role sits at the intersection of delivery operations, client experience, and talent support, and plays a critical part in ensuring our work is efficient, profitable, and scalable.
You’ll be both client-facing and internally focused, partnering closely with RP leadership, channel experts, contractors, and shared services teams at Right Side Up (Accounting, Legal, Talent, etc.). Your work will directly impact client satisfaction, team effectiveness, and the financial health of the business.
What You’ll Do
Delivery & Business Operations
- Optimize margin and utilization by tracking contractor hours, monitoring resourcing, and helping ensure client engagements remain profitable as scope and media spend evolve.
- Partner with RP leadership to improve visibility into costs, utilization, and delivery health across accounts.
- Align RP operations with existing Right Side Up processes, collaborating with Accounting, Legal, Contracting, and Talent to drive consistency and efficiency.
- Identify opportunities to improve RP-specific workflows, incorporating best practices from other teams and business units.
Client Operations & Experience
- Own and improve client onboarding, ensuring a seamless, consistent experience from signed contract through launch.
- Manage and refine client process frameworks, including feedback loops around creative, performance data, and profitability.
- Support client performance monitoring by tracking and reporting on key operational and delivery KPIs.
- Help reduce churn risk by proactively identifying operational or process-related issues before they escalate.
Growth & Enablement Support
- Maintain and manage inbound lead tracking, partnering with the General Manager and Sales resources to ensure timely follow-up and smooth handoffs.
- Support the rollout of new pilots and offerings (e.g., dashboards, AI analysis, creative packages), helping ensure clients benefit from RP’s latest innovations.
Talent & Contractor Support
- Support contractor onboarding, ensuring talent is set up for success with RP systems, processes, and client environments.
- Help establish contractors with clients (tools, Slack channels, access, expectations) to enable smooth delivery from day one.
What We’re Looking For
- 4-7+ years of experience in client operations, agency operations, program management, or client services (agency or consulting experience strongly preferred).
- Ability to navigate ambiguity and build structure in a fast-growing, entrepreneurial environment.
- Strong organizational and analytical skills, with experience tracking utilization, resourcing, or financial health of client engagements.
- Comfort operating in a client-facing role, with the ability to balance relationship management and operational rigor.
- Excellent communication skills and a bias toward proactive problem-solving.
- Experience collaborating cross-functionally with finance, legal, talent, and delivery teams.
Bones/Nice-to-Have Skills
- While this role is primarily operational and client-focused, we’re excited about candidates who bring or want to develop secondary skillsets that could eventually support RP in areas such as:
- HubSpot or CRM operations.
- Marketing automation.
- Attribution or analytics tooling.
- Workflow or systems automation.
- Media campaign execution.
Why Join Right Percent
- Play a high-impact role in a growing, profitable B2B agency.
- Work closely with senior leaders and directly influence how the business scales.
- Be part of Right Side Up’s broader ecosystem while helping shape a specialized, fast-moving division.
- Opportunity for growth into expanded operational leadership.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
