Job Description
Why join us?
We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes… dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
Job Description:
Role Purpose:
This role exists to deliver a seamless, end-to-end content design service for a portfolio of client accounts, ensuring every customer receives high-quality training content on the SC Training platform and is provided adequate assistance to achieve self-sufficiency in using the product.
Key Responsibilities:
Own the full content lifecycle for an assigned client portfolio, from intake and brief creation through to course delivery and import, ensuring clients experience a consistent, single point of contact throughout
Lead client onboarding calls and consultations to surface training needs, brand preferences, and course requirements, translating them into structured, actionable design briefs
Author high-quality microlearning courses and lessons using the SC Training platform, applying instructional design principles and client-specific branding guidelines
Conduct thorough self-QA on all authored content before senior review, checking for design consistency, branding accuracy, functionality, and content clarity
Present completed courses to clients, gather feedback, and provide a walkthrough of the course—how it’s built and how the clients can make their own changes to it
Deliver finalised courses, importing them into client’s account on schedule, with clear communication at each handoff milestone
Required skills & Experience:
Technical Skills
Ability to apply instructional design and adult learning principles to produce effective, concise microlearning content
Proficiency with visual design tools (Canva, Adobe Photoshop) to produce on-brand, polished course assets
Ability to manage multiple concurrent client accounts with competing deadlines, maintaining quality and communication across all
Experience in a client-facing role involving content delivery, training, or technical support; ability to manage expectations and communicate proactively
Basic HTML and/or CSS knowledge sufficient to support platform-level formatting and troubleshooting
Behavioural Skills
Breaks down client briefs and communicates any vague or incomplete items with the client
Holds themselves to a high bar on quality; self-reviews work rigorously and catches issues before sending courses to a senior reviewer
Communicates clearly and proactively with clients and teammates, raises concerns early, shares progress without being asked
Focuses on long-term client success over mere task completion. Takes a consultative approach, evaluating every course for its actual effectiveness and real-world value to the learner
Adapts communication style to match the client’s and is comfortable in a structured kick-off call as in an async Slack thread
AI Skills
Uses AI writing tools (e.g., Claude, Gemini) to accelerate first-draft course copy, then edits for tone, accuracy, and instructional quality
Leverages AI image generation or asset tools to produce visual content quickly when client assets are limited or unavailable
Is comfortable using AI as a daily productivity tool and actively uses it to produce better work faster
Success looks like:
Client courses are consistently delivered within the target turnaround window, with a clear trend toward meeting or exceeding Service Level Agreement benchmarks as they are formalized
Self-QA quality is high enough that senior review cycles are minimal; content reaches the Lead/Senior LXD ready for sign-off, not rework
Customer Satisfaction (CSAT) scores are consistently strong across the assigned portfolio
Clients feel well-informed throughout the process, with proactive communication and without chasing updates
Content brief documentation is complete, structured, and submitted correctly before authoring begins on every ticket
Key stakeholders:
Lead LXD / Senior LXD (direct reviewer and escalation point)
Assigned client contacts (primary relationship owners for this role)
Go-to-Market (GTM) Customer Solutions & Implementations team
Customer Success & Account Management (for escalation of commercial conversations)
What you need to know:
Office/in-person: Manila office, hybrid, minimum 2 days in office per week (firm requirement)
Hours: Some flexibility for early morning or late afternoon availability may be required to accommodate client calls across timezones, particularly with Australia-based clients
Travel: Not required in the standard scope of this role
What this role is NOT:
Not responsible for sales, upsell conversations, or renewal discussions; those belong to the Customer Success or Account Management function
Not a platform support or technical troubleshooting role; while the LXD coaches clients on content management / authoring, escalation of platform bugs or access issues sits with a different team (Customer Support)
Not expected to set learning strategy for clients; the LXD executes against a brief; strategic Learning & Development consulting (e.g., recommending whether a client should build a training program at all) is out of scope
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK.
Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
