Job description
The AI Analyst is responsible for the development, testing, and maintenance of agentic AI solutions that support internal teams at Sago. This position entails direct hands-on execution, including the design of workflows, configuration of Copilot Agents, troubleshooting, and iterative refinement based on stakeholder and user feedback. The analyst systematically convert manual, repetitive tasks into streamlined, automated processes across multiple departments.
Responsibilities
Agentic AI Development & Execution
Build and configure agentic AI workflows using Microsoft Copilot Studio and related tools.
Translate high-level automation requirements into actionable agent designs.
Maintain and update existing agents to improve reliability, accuracy, and performance.
Troubleshoot agent-related issues and apply fixes or enhancements.
Automation & Workflow Support
Assist in building automations that reduce repetitive tasks across business units.
Perform data preparation, prompt tuning, and validation tasks.
Assist in prototyping new AI solutions identified by the analyst’s direct report.
Monitoring, Reporting & Maintenance
Monitor agent performance, logs, and usage data to identify issues or improvements.
Maintain documentation for all agents, workflows and processes.
Prepare basic reports on agent performance and user feedback.
Cross-Team Collaboration
Work closely with the Data team to ensure agents use correct and secure data sources.
Support internal users when agent-related issues or questions arise - tier 1 support.
Coordinate with content owners to ensure information is current, accurate, and structured tosupport reliable agent responses.
Assist with updating and maintaining knowledge sources used by AI agents.
Skills & Requirements
Required Skills
Strong analytical and problem-solving abilities
Ability to learn new technologies quickly (especially AI and automation tools)
Basic understanding of data structures, workflows, or APIs
Clear written communication and documentation skills
Preferred Skills
Experience with Power Automate or similar workflow tools
Familiarity with Microsoft Copilot or other AI/LLM tools
Exposure to databases or Dataverse concepts
Location: We are a “remote first” organization. US-based employee required for this role.
Job Type: Full-time, Exempt
Eligible for Sago’s benefits program designed to support all our US full-time employees including: health, dental, and vision insurance, 401(k) with employer match, paid time off and holidays, and an amazing culture driving towards Sago’s continued success.
