Job Description
The Associate Director, Project Management manages a team of project managers and project coordinators to drive high levels of customer satisfaction. Working collaboratively with account management teams to meet the overall needs of the clients, they foster success and efficiency through the ongoing training and development of the team. They consistently help to implement new and evolving processes, removing barriers for their team.
This is a remote position and would allow you the opportunity to manage a team and partner with colleagues within and outside of the US.
Manages a team of project managers and project coordinators; ensuring successful market research projects.
Manages resources for accurate and timely delivery of projects.
Partners with leaders of other departments (sales, recruiting) to manage through any challenges, escalations and ultimately the execution of projects, fostering healthy collaboration at all times.
Partners with sales team to assess feasibility and provides support on unique or complex studies, fostering healthy collaboration at all times.
Assigns new projects to team based on knowledge, experience and capacity.
Works collaboratively with internal teams to complete each project within provided timelines and project costs.
Acts as the Operational leader for strategic accounts, ensuring SOPs/SLAs are properly executed and collaborating with sales and client to continually nurture and grow the account.
Drives consistency and efficiency and provides ongoing training and development of their team.
Conducts quality control audits and identifies and/or diagnoses issues for process improvement.
Manages performance and development of direct reports, providing continuous feedback, career coaching and training, both on the job and in a formal capacity.
Identifies skills gap across team, creates training opportunities and develops action plans to remedy.
Maintains weekly or biweekly one-on-one check in meetings with staff, ensuring challenges/successes are discussed and learnings are harvested and applied.
Works with Director of Project Management to ensure the team is on track related to company goals.
Other duties, as assigned.
Strong client management and consulting skills.
Demonstrated leadership ability.
Process management orientation; ability to manage workload capacity and execution of SOPs.
Consultative and a problem-solver.
Excellent verbal and written communication skills as well as ability to multi-task and prioritize effectively.
Clear understanding of the company’s vision and creates a clear path for their team to achieve success.
Provides feedback and suggestions; challenges the status quo to achieve continuous improvement.
Empathetic, approachable and provides a comfortable, yet approriately challenging environment for their team.
Adaptable and effectively guides their team through change.
Location: Remote
Job Type: Full time, Exempt
Eligible for Sago’s benefits program designed to support all our US full-time employees including: health, dental, and vision insurance, 401(k) with employer match, paid time off and holidays.
