Senior Business Operations Analyst

Job Description

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L’Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

This role is for a strategic analyst who will leverage a deep desire to understand the “whys” of the data to drive operational efficiency across the Global Services Team. The Senior Business Analyst will manage the coordination of functional operations, delivering solutions that meet business needs, drive efficiency, and fuel company growth.

Key Responsibilities Summary

• Data Analysis & Insights: Blend strategic thinking with on-the-ground execution to analyze performance data and resource capacity.

  • Monitor analytics and provide actionable insights and recommendations that drive performance improvements in Professional Services.
  • Develop a regular cadence of predictive analytics, while also monitoring resource utilization trends and conducting regular assessments of resource performance, productivity, and capacity to identify areas for improvement.

• Operational Excellence & Cadence: Manage the operational rhythm and data integrity for the Global Services Team, including essential allocation duties.

  • Manage the operational rhythm and data integrity for the Professional Services organization, which includes overseeing resource allocation and optimizing resource utilization for the Global Professional Services Team.
  • Build analytics and dashboards and facilitate the presentation and review of customer performance metrics on weekly/monthly/quarterly cadences.
  • Proactively monitor and maintain high levels of data quality, accuracy, and process consistency, and maintain accurate resource records and documentation.

• Strategic & Scalable Processes: Drive efficiencies, implement strategic frameworks, and enable the team on tools, systems and processes.

  • Collaborate with cross-functional teams on data-centric initiatives, developing and implementing resource management strategies and processes to align resource allocation with project demands and organizational goals.
  • Recommend reporting optimizations and solutions to remove bottlenecks and inefficiencies, collaborate with stakeholders to understand requirements and resolve conflicts, and implement and maintain management tools to enhance visibility and efficiency.

Required Qualifications

• Experience: 5+ years of SaaS business operations and analytics experience, or directly relevant experience.
• Skills: Proven ability to interpret analysis and provide actionable insights. Strong proficiency in Salesforce, SQL, and Excel/Google Sheets. Proficiency in using tools to track, analyze, and report on professional services metrics.
• Mindset: Innate curiosity, ability to problem-solve, and a solutions-oriented approach that drives positive outcomes. Highly organized, accountable, and able to serve as a trusted advisor to internal stakeholders.

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At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range

€42.500—€50.000 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent ‘[email protected]’ will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].

We take your security seriously. When applying for a position with us, please be aware of the following:

Official Communication ChannelsAll legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.

Verify Job Postings

Always verify the legitimacy of any Salsify job posting by checking our official website’s careers page. If a position is not listed there, it is not a genuine Salsify opening.

Secure Application Process

We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.

No Payments Ever Required

Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.

Personal Information Requests

Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.