Job description
Salvo is seeking an experienced Medical Assistant Supervisor with remote healthcare experience to lead and support our Virtual Medical Assistant team. This role blends people management, clinical expertise, and operational oversight to ensure high-quality, compliant, and efficient care delivery in a telehealth environment.
The Medical Assistant Supervisor will manage day-to-day MA operations, provide coaching and performance management, ensure documentation quality, and partner closely with clinical, operations, and billing teams. This role is ideal for a hands-on leader who thrives in a fast-growing, virtual care model and brings strong knowledge of clinical documentation and coding-adjacent workflows.
What You Will Do
- Team Leadership & Management:
- Supervise, coach, and support a team of Virtual Medical Assistants
- Manage staffing coverage, scheduling, onboarding, and training
- Conduct regular performance check-ins, quality reviews, and feedbackServe as escalation point for workflow, documentation, or patient issues
- Foster a culture of accountability, empathy, and continuous improvement
- Develop, own, and update workflow SOPs as needed Track and report on productivity, turnaround times, and quality metrics
- Operational Oversight
- Oversee MA workflows related to provider referrals, patient scheduling and rescheduling, provider orders, financial clearance, and patient follow-ups
- Ensure timely and accurate documentation in electronic health records (EHRs)
- Review charts and monthly notes for completeness and coding readiness
- Monitor and optimize task management to ensure timely patient documentation
- Partner with operations, clinical leadership, and partnerships to improve workflows
- Documentation & Coding Support
- Ensure MA documentation aligns with clinical and billing standards
- Support coding-adjacent workflows using CPC or CCA expertise
- Collaborate with Support and Engagement teams to reduce errors and rework
- Help train MAs on documentation best practices and audit readiness
- Patient Experience & Quality
- Support proactive outreach to active and disengaged patients
- Maintain strict compliance with HIPAA and patient confidentiality standards
- Act as an escalation contact for billing and documentation concerns from partners
Qualifications
- Active CPC or CCA certification (required)
- Proven experience as a Medical Assistant, Administrative Supervisor, and/or LPN in a clinical or virtual care setting
- Prior experience leading, supervising, or acting as a Team Lead
- Strong familiarity with electronic health records (Athena, eCW, gGastro preferred)
- Experience with chart review and documentation
- Excellent communication and interpersonal skills
- Strong organizational, time-management, and prioritization abilities
- Ability to work independently in a remote environment and manage competing priorities
- Experience with telemedicine platforms strongly preferred
$62,000 - $67,000 a year
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on specialty medicine through virtual-first clinics. Our patients will be members for our “whole patient” care teams and app-based care, with a direct-to-consumer subscription model, no insurance required. Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others.
Salvo care will draw on expertise from board-certified specialty physicians, registered dietitians, psychologists, and board-certified health coaches who will deliver wraparound support on a multi-month journey to better health. Salvo is the first to bring a scalable and tech-enabled, functional medicine-style approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
Salvo believes the most inclusive and equitable culture makes for a better business, and we welcome diverse candidates for this key leadership role. A core mission is to increase access to better and more convenient care — especially for Millennial and Gen Z women whose symptoms are often dismissed in traditional healthcare settings. Many of our patients struggle to access specialists and ongoing support, and this role is critical to ensuring they receive timely, high-quality care.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
