Job Description
Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.
About us
Ascend Healthcare fosters a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.
Our work environment includes:
- Patient-First Mindset
- Fully-Remote
- Business Casual
- Emphasis on Career Growth, Collaboration and Teamwork
What we do:
Our team of Psychiatry Providers and Mental Health Therapists treat all mental health and substance use disorders to a patient population of age 6 and up. Our philosophy is to incorporate all areas of care into a patient’s well-being. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.
Position Overview:
The Behavioral Health Medical Assistant (MA) is an empathetic individual with strong communication, critical thinking, problem-solving and decision-making skills. This position provides administrative and clinical support to Behavioral Health Medical Provider (BHMP) staff and patients and works collaboratively with the multidisciplinary team to meet the needs of our Community Health Center patients. This is a full-time, remote position reporting to the Medical Assistant Manager.
Key Areas of Ownership:
- Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules and managing contact operations (inbound/outbound phone calls, emails, chats)
- Ensures patient-specific needs are met by arranging interpretation services as needed and coordinating referrals to other medical professionals or team members, agencies, and community services when appropriate
- Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment. This may include verification of text/email links, basic technology support, and check-in
- Verifies, records, and updates patient information in EHR including chief complaint, medical history, allergies, current and discontinued medications, and lab results
- Performs preliminary mental health screenings including but not limited to GAD-7, PHQ-9, SBIRT
- Provides support to BHMP staff through the timely coordination of medication refill requests, pharmacy management, records requests, and completion of prior authorizations
- Performs all other duties as deemed necessary and appropriate by direct supervisor
Qualifications:
- High School Diploma or equivalent
- Associate/Bachelor’s Degree preferred
- 2+ years of relevant experience
- Psychiatry experience strongly preferred
- MA certification from an accredited Medical Assistant program preferred
- Bilingual/Spanish preferred
Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position:
- Prolonged Sitting: Ability to sit for extended periods during working hours.
- Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
- Visual Requirements: Adequate vision for reading computer screens and documents.
- Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
- Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
- Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.
Perks
- Competitive hourly compensation rate
- Medical, Dental, Vision, Life and LTD benefits
- PTO + Company Holidays
- Collaborative Environment
- Remote-first setting
Schedule and Position
4, 10- Hour Shifts, Hourly, Non-exempt, full-time
Tuesday, Wednesday, Thursday: 7:30am–6:00pm AZ time
Friday: 6:45am–5:15pm AZ time
Hourly Compensation:
$19-$21/hour, pending years of experience
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
