Job Description
Company Profile
At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.
Overview
We are seeking an experienced Analyst / Quality Validation Analyst to support data accuracy and integrity across call center and billing operations. This role will focus on verifying data, performing quality checks, and validating billing and customer interaction information to ensure accurate reporting, invoicing, and operational performance. This role requires a proactive, detail oriented professional who can work collaboratively with many cross functional teams. This role is located in Stamford, CT and will require onsite or hybrid work schedule (5 days a week onsite or hybrid of 4 days onsite, 1 day from home). This role does not support candidates who require visa sponsorship or visa transfer. All qualified candidates must be eligible to work now, or in the future, without requiring visa sponsorship or C2C.
Responsibilities
- Verify and validate call center and billing data for accuracy, completeness, and consistency
- Perform ongoing quality checks across multiple systems, reports, and data sources
- Review billing transactions to ensure alignment with customer activity and service usage
- Identify, investigate, and resolve data discrepancies and inconsistencies
- Support reconciliation efforts between call center platforms and billing systems
- Partner with multiple cross functional teams to ensure data integrity
- Document findings, root causes, and recommend process improvements
- Assist with audits, compliance checks, and data validation efforts
Requirements
- Minimum of 3–5 years of experience in data analysis, quality validation and verification, billing operations, or call center support
- Strong analytical skills with exceptional attention to detail
- Experience working with billing systems and large datasets
- Advanced Excel skills required; SQL or reporting dashboard experience in Jira, Power Bi or Tableau preferred
- Ability to perform data validation, reconciliation, and root cause analysis
- Excellent communication and cross-functional collaboration skills
- Strong problem-solving and critical thinking abilities
- Experience in telecom or technology subscription-based billing environments
- Familiarity with call center technologies (e.g., NICE, Genesys, Five9)
- Exposure to data quality frameworks, financial controls, or audit processes
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, adaptable, and team-oriented
- Bachelor’s degree in Business, Communications, Engineering, or related is required
Compensation
Sand Cherry Associates is required by Colorado law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long-term consulting engagement with an expected annual salary of $60,000- $80,000. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.
Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.
