Job Description
Are you energized by connecting with people and creating personalized experiences?
Do you thrive in a sales environment where every interaction is an opportunity to inspire?
If building strong client relationships and delivering exceptional service excites you, then Scenic Canada has an opportunity for you!
The Opportunity:
We are seeking a highly motivated Sales Specialist to join our dynamic Contact Centre team. In this role, you will be responsible for maximizing sales and revenue by converting active and qualified leads provided by the Scenic group, building and managing a personal client portfolio, and delivering exceptional service. You will play a key role in supporting the Canadian Sales team to convert market opportunities by identifying and upselling additional products to new and existing customers.
Key Responsibilities:
- Manage stakeholder interactions across the following channels:
- Consumer Events
- Outbound calls
- Emails leads
- Web form submissions
- System-generated enquiries
- These interactions come from:
- Direct guests
- Internal teams; and
- Approved third parties
- Accurately identify travel requirements and offer tailored solutions that:
- Align with client needs
- Maximize company sales
- Generate accurate air/land quotations and booking confirmations in a timely manner.
- Close sales and secure bookings.
- Record all guest interactions with accuracy to support seamless follow-up and internal collaboration.
- Ensure consistent follow-up on leads and report on conversion outcomes.
- Submit timesheets and administrative documentation regularly and on time.
- Assist and educate guests, clients, and internal team members on product offerings and procedures.
- Follow internal system processes accurately and maintain quality assurance standards. ·
- Contribute feedback and suggestions for continuous improvement.
- Actively participate in team meetings, training sessions, and company performance reviews.
- Attend and support consumer events and shows across Canada, as required.
Requirements
Essential
- Proven ability to qualify leads and close sales.
- Experience in a customer service or sales environment.
- Strong verbal and written communication skills.
- Active listening, empathy, and solution-based selling.
- Excellent time management and self-motivation.
- Strong attention to detail and ability to work under pressure.
- Computer proficiency, particularly with CRM and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Willingness to travel for consumer events.
Desirable
- Certificate or diploma in tourism or hospitality.
- 2 years of experience in the travel industry.
- Demonstrated sales consultation and presentation skills.
Work Schedule & Location
- Must be available to work shifts scheduled between 6:00 AM to 6:00 PM PST / 9:00 AM to 8:00 PM EST.
- This position is open to applicants who are located and legally eligible to work in Canada.
- Candidates outside Vancouver’s Lower Mainland will work remotely.
- Candidates within proximity of Vancouver will work in a hybrid model (office and remote).
Why Choose Scenic Group?
Scenic Group is an equal-opportunity employer offering a competitive compensation and benefits package including:
- Salary: $37,000-$40,000 per annum with a strong incentive/commission structure designed for confident salespeople.
- Four weeks vacation
- A generous health and wellness account
Scenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travellers worldwide. With our Vancouver-based sales and marketing office, we serve as the hub for promoting our award-winning river and ocean cruises to Canadian travel agents and guests. This position is open to all qualified applicants who are legally entitled to work in Canada.
