Job Description
About Securly
Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools globally. Our mission is to create safer, more supportive learning environments by identifying risk earlier, strengthening student wellbeing, and empowering educators with actionable insight.
We are consistently recognized for both our impact and our culture — named a Top Place to Work, a Top 40 Most Used EdTech product, and recognized by GSV as one of the world’s most innovative companies in digital learning. Our team reports strong engagement and satisfaction, reflecting a culture that values ownership, collaboration, and meaningful work.
Role Overview
As a Customer Success Manager, you will own a portfolio of mid-market K–12 school districts in the Northeast and be accountable for adoption, retention, and renewal across Securly products.
This is a high-touch, relationship-driven role where you’ll partner with IT leaders, educators, and administrators to drive meaningful outcomes. You will own customer engagement across onboarding, adoption, renewal, and expansion, working closely with Account Managers to retain and grow your portfolio.
Compensation: up to $80K base + $40K variable ($120K OTE)
Location: United States (Remote)
Reports to: Director of Customer Success
What You’ll Do
- Manage a portfolio of school districts across onboarding, adoption, and renewal
- Drive product adoption using data, lifecycle engagement, and structured success plans
- Lead customer conversations, translating usage into clear recommendations
- Identify risks early and execute playbooks to improve retention
- Partner with Account Managers on expansion opportunities
- Collaborate with Sales, Support, and Product teams to improve customer outcomes
- Maintain accurate account data and forecasting in Salesforce and Vitally
What You’ve Likely Done Before
- Owned retention and renewal outcomes for mid-market K–12 school districts within SaaS or software-based EdTech environments, with expertise typically developed over 3+ years of success in a similar Customer Success role
- Managed a portfolio of accounts, prioritizing based on renewal timing and customer health
- Delivered onboarding or adoption programs for educators, administrators, or IT stakeholders
- Used product usage data or telemetry to guide customer engagement and decision-making
- Partnered cross-functionally with Sales, Support, and Product teams
- Worked within CRM or customer success platforms (e.g., Salesforce, Gainsight, Vitally)
What Success Looks Like
First 90 Days
- Ramp on Securly products, customer lifecycle, and internal systems
- Assess portfolio health and establish structured engagement plans
- Begin leading customer interactions and contributing to product adoption and engagement
By 6 Months
- Independently manage your portfolio across onboarding, adoption, and renewal
- Demonstrate measurable improvements in product adoption and customer engagement
- Accurately forecast renewals and proactively manage risks
- Begin contributing to expansion opportunities in partnership with Account Managers
By 12 Months
- Fully own renewal strategy and execution across your portfolio
- Meet or exceed retention and renewal targets aligned with team goals
- Maintain a consistently healthy portfolio through proactive engagement and risk management
- Contribute meaningfully to expansion pipeline and long-term customer growth
- Build strong, trusted relationships with customer stakeholders
Wellness & Benefits Overview
At Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness.
What We Offer:
- Competitive Compensation: Robust salary structure complemented by performance incentives
- Health and Financial Wellness: Comprehensive medical, dental, and vision coverage, plus 401(k) with company match
- Parental Leave: 12 weeks of fully paid parental leave
- Work-Life Balance: Unlimited PTO, a large number of paid holidays, and a full year-end paid shutdown
- Professional Development: $1,000 annual learning stipend
- Remote-First Culture: Flexibility to work where you are most productive
Equal Opportunity
Securly is an Equal Opportunity Employer.
We are committed to diversity and inclusion, welcoming candidates from all backgrounds to bring their unique perspectives to our team. If you need accommodation during the application or interview process, please contact [email protected].
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