Job Description
📍 This position is remote from Zagreb, Croatia
Your mission (should you choose to accept it) 🎯
As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. Every day, you’ll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day!
You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. 👨💻
But your role isn’t just reactive. We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. 💡Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance.
Why join us? 🧐
Joining Sendcloud means stepping into a place where learning and fun go hand in hand. We believe that when people feel good, they do great things. You’ll find an open, energetic culture where feedback flows freely, creativity is encouraged, and celebrating wins, big or small, is part of daily life.
We know life happens outside work, so we always chat openly about what works for you. We treat each other like we want to be treated: with trust, respect, and a little humour along the way. 🤝
We’ll challenge you, but we’ll also cheer you on. From day one, you’ll get opportunities to grow, through training, eventually projects, or simply stepping outside your comfort zone with the support of your teammates. We’re serious about making an impact for our customers, but we don’t take ourselves too seriously. If that balance sounds like your vibe, you’ll feel right at home here.
And yes, we back it up with perks that actually make a difference:
- A competitive salary (€2,000 gross/month)
- 28 days of holiday + your birthday off - because who wants to spend their special day at the office?
- Mini-sabbatical of 4 weeks every three years on top of your holiday days; are you already dreaming of that trip? 🏝
- €2,000 study budget to develop those skills you’ve always wanted to explore 🎓
- €500 Work From Home budget to create your perfect setup
- Pension plan + health insurance discounts to keep your future secure
- Access to discount programs for shopping, lifestyle, and more
Got what it takes? 💪
- You have full professional proficiency in English and French, in speaking and writing
- Previous CS experience is a bonus, but we care more about curiosity and mindset
- People tell you you’re a great communicator; whether it’s friends, family, or random strangers
- You thrive on learning, take ownership of your mistakes, and love growing from them
- You can think on your feet, juggle multiple things at once, and stay cool under pressure
- You tackle every challenge with positivity and energy, helping customers, teammates, or processes, and never settle for a simple no
- You’re ready to jump in full-time for 40 hours a week. Your days Mon-Fri start at 8:45 and wrap at 17:30; plenty of time for evening plans 🍻
- You’re based in Zagreb 🌍
