Job description
Job Title: Network Technician - Consultant (Hybrid)
Location: Columbia, SC
Duration: 12+ Months
Job Description:
Duties/Responsibilities:
- Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.
- Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
- Monitor and optimize network performance, document incident resolution paths.
- Maintain and update SOPs, diagrams, and technical documentation.
- Assist in hardware/network design, configuration, and infrastructure planning.
- Maintain a complete and updated network equipment inventory and assist in lifecycle planning.
- Evaluate new networking technologies and provide integration recommendations.
Facilities and Dashboard Support Tasks:
- Collaborate with Facilities and Finance to update the master inventory of client locations, including:
- Property ownership (county/private/client lease)
- Address, county, square footage, network bandwidth.
- Parking details, access control systems
- Price/cost, client positions assigned to facility.
- Work directly with James on floor plan/system inventory updates.
- Add details to office floor plans including workstations and equipment placements.
- Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that:
- Displays all facility data.
- Provides links to floorplans (PDF/CAD)
- Pulls in client personnel count, facility components, and system data.
- Ensure facility data is well-documented and available in reportable format.
Additional Project-Based Tasks:
- Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.
- Update and maintain CAD/PDF “as-built” network diagrams, including cable pathways, patch panels, and rack layouts for all 68 client office locations.
- Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection.
Deliverables:
- Network closet audit reports (with before/after photos and patch documentation).
- Up-to-date floorplans with workstations and network layouts for 68 offices.
- Monthly summary of activities, hours worked, and progress.
- SOPs and documentation for patching and network closet standards.
- Dashboard implementation and associated facility data.
Required Skills:
- Basic to moderately complex knowledge of data network services and data communications.
- Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements.
- Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware/software as they relate to the latest trends in data networks connectivity.
- Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
- Ability to assist with presenting technical and non-technical reports in a clear and concise manner.
Preferred Skills:
- Advanced network configuration & protocol knowledge.
- Skilled in cable management, patch panels, fiber optics, and troubleshooting in telecom/network closets.
- Ability to produce clear, comprehensive documentation of configurations, procedures, and incident log.
- Familiarity with wireless infrastructure, cloud networking (SD-WAN, Azure), and VoIP technologies.
REQUIRED EDUCATION:
- A bachelor’s degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor’s degree on a year-for-year basis.
