Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow seeks a highly skilled Technical Consultant to lead the implementation and provide ongoing technical assistance for the data.world data catalog solution. This role is pivotal in helping our clients across diverse industries harness the power of a knowledge graph-based enterprise data catalog, supporting their data governance initiatives and delivering measurable business outcomes.
Key Responsibilities
- Design, configure, and deploy data.world data catalog solutions tailored to client environments and business needs.
- Provide hands-on technical support throughout the project lifecycle, from initial requirements gathering to post-implementation assistance.
- Advise clients on best practices for enterprise data cataloging, metadata management, and knowledge graph utilisation.
- Collaborate with customer stakeholders—including business users, data stewards, and technical teams—to ensure solution alignment with organisational data governance strategies.
- Deliver training, documentation, and knowledge transfer sessions to empower client teams of varying technical backgrounds.
- Troubleshoot and resolve technical issues, acting as the primary technical point of contact for customers.
- Stay current with advancements in data catalog, metadata management, and knowledge graph technologies to continually enhance solution offerings.
Qualifications
To be successful in the role, you have:
- Technical Acumen: Proficiency in knowledge graph concepts, semantic technologies, and enterprise data catalog platforms (preferably data.world or similar).
- Data Governance Expertise: Solid understanding of data governance principles, metadata management, and data stewardship.
- Solution Design: Experience designing scalable, maintainable, and user-friendly data catalog architectures for enterprise environments.
- Configuration & Integration: Ability to configure data catalog tools, integrate with diverse data sources (databases, cloud platforms, BI tools).
- Customer Engagement: Exceptional communication skills to interact with customers from various industries and technical backgrounds, including explaining complex data concepts in accessible terms.
- Strong organisational skills to manage multiple activities simultaneously, meet deadlines, and deliver high-quality results.
- Experience conducting user training sessions and creating technical documentation for audiences with varying familiarity with data catalogs and governance.
- Problem Solving: Analytical mindset with the ability to diagnose and resolve technical issues efficiently.
Preferred Qualifications
- Bachelor’s or advanced degree in Computer Science, Data Science, Information Systems, or related field.
- Hands-on experience with data.world or similar enterprise data catalog platforms.
- Familiarity with graph databases, ontologies, and semantic web standards (e.g., RDF, SPARQL).
- Experience working with enterprise customers in regulated industries (finance, healthcare, public sector, etc.).
- Certifications in data governance, data management, or related domains are a plus.
Success Factors
- Adaptability to work with clients with highly variable levels of data catalog and governance maturity.
- Ability to translate business requirements into effective technical solutions.
- Commitment to continuous learning and staying ahead of emerging data management trends.
- Strong interpersonal skills for building trust with both technical and non-technical stakeholders.
This role offers the opportunity to make a significant impact on enterprise data governance initiatives, working with cutting-edge knowledge graph technology at a leading platform company. If you are passionate about data, enjoy solving complex problems, and thrive in a customer-facing role, we encourage you to apply.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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