Job Description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
The Role
We are hiring a Senior Account Manager to help scale ShopBack Ads, our fast growing retail media and advertising business in Australia.
This role is focused on growing and setting the bar for what exceptional client service looks like within ShopBack Ads. You will own and grow our most strategic Tier 1 partnerships across FMCG and Alcohol, ensuring our clients see ShopBack as a core driver of growth, not just another channel.
ShopBack Ads is a rapidly expanding business unit focused on helping brands reach high intent shoppers at the moment of purchase. It sits at the intersection of commerce, media, and performance marketing, offering brands a powerful and measurable alternative to traditional digital advertising.
You will play a critical role in building long term partnerships, driving revenue growth, and influencing how Tier 1 brands invest, plan, and activate on the platform.
ShopBack Ads operates like a startup within a startup. We are building, testing, iterating, and scaling quickly. This role is for someone who sees themselves as a founder and owner of their client portfolio, not just a service lead.
You will be trusted to run your patch like a business, operate against commercial sales targets, and take full ownership of outcomes. We are looking for people with high levels of drive, curiosity, and accountability who want to redefine what great client success looks like.
What You’ll Do
- Own and grow Tier 1 FMCG and Alcohol brand partnerships
- Operate against clear commercial sales targets and revenue goals
- Retain and expand revenue across existing partners year on year
- Build and lead joint business plans with clear annual and quarterly objectives
- Plan and execute large scale annual activations and always on strategies
- Work with clients to plan and execute awareness, recruitment, and targeted campaigns that enable them to grow on ShopBack
- Use deep performance data to inform strategy, optimisation, and future investment
- Translate complex data into clear insights and recommendations for senior stakeholders
- Act as a trusted advisor while maintaining a strong commercial mindset
- Identify and close upsell opportunities across media, activations, and new products
- Work closely with internal teams to deliver seamless execution and strong outcomes
- Raise the bar on client service standards across ShopBack Ads
What We’re Looking For
- 3 to 6 years experience in account management, client success, or media sales
- Proven experience working to commercial sales targets
- Experience managing Tier 1 brands, ideally within FMCG, Alcohol, or adjacent categories
- Strong commercial instincts with a track record of growing revenue and partnerships
- Deep understanding of performance data and how to use it to drive decisions
- Highly organised with strong planning and stakeholder management skills
- Confident engaging and influencing senior brand stakeholders
- Thrives in fast moving environments where products and processes evolve
- A self starter with a strong sense of ownership and accountability
- Curious, resilient, and motivated by growth
Perks and Benefits
- Annual leave
- Four weeks each year to work from anywhere in the world
- Weekly team lunch
- Annual wellness and travel budget
- Four ShopRest Days each year to take time out and recharge
- Annual IDP budget to invest in your growth and learning
- Insurance budget
- Flexible work setup with four days a week in the office
- Regular interstate travel and events to connect with the wider team and partners
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
