Job Description
At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren’t looking for “ticket takers” - we are seeking exceptionally skilled IT engineers to help build a dynamic support team. ✨
You’ll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.
This role will be critical in supporting our company-wide ‘AI in Motion’ initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta’s identity framework.
This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment.
We are seeking a service-oriented IT Support engineer to join our global IT team. You will handle IT helpdesk tickets, providing computer and application support to employees in Prague site and globally, via in-person, phone, and remote assistance. As part of your role, you will collaborate with international functions to facilitate local and global projects in all IT-related fields.
So, what will you be doing all day? 🚀
- Resolve hardware, software, and OS issues on macOS and Windows.
- Manage users and access rights to company applications via SSO and MFA
- Support laptops, desktops, network printers, video conferencing equipment, and basic office network issues.
- Facilitate IT onboarding/offboarding processes and maintain IT inventory.
- Provide technical assistance for video conferencing and company events.
Who you are: 🎯
- An IT professional with 2+ years hands-on experience in IT Support or Administration
- Experienced in a multi-OS environment (MacOS, Windows)
- Experienced with Active Directory/Azure/GSuite environments
- Familiarity with Cloud technologies (e.g., Okta, Office365, Google Workspace, AWS) and mobile device management (MDM)
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems, remote support tools, and IT asset management
- A passion for problem-solving and a dedication to customer satisfaction
Nice to have:
- MCSA/MCSE/MCITP/CCNA certifications an advantage
- Experience working in a global company and global IT environment is an advantage.
Why you’ll love being a Similarwebber:
- Impact 😎: Work on a platform used by Google, eBay or Adidas.
- Innovation 🚀: Bring your ideas to life with full support.
- Hybrid work model: 3 days in our office and 2 days working from home🏡.
- Our office: Join us in our new office at DOCK IN (Palmovka) - stocked with snacks, drinks, and space to unwind.
- Great perks: 5 weeks of vacation, an extra day off during your birthday month, 3 sick days and a multisport card 😎
- Top hardware 👩🏻💻: You’ll work with a MacBook Pro M3, dual monitors, and electric standing desk.
- Team spirit: We host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉.
- Access to equity programs 💸: Join in the success of Similarweb by becoming a shareholder!
- Grow your career any way you choose: Want to grow your career or explore new paths? With coaching, Career Week, and learning programs, we’ve got you covered. 🚀
At Similarweb, we’re changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions.
Since going public on the New York Stock Exchange in 2021, we’ve continued to grow!
#LI-Hybrid
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