Job description
About SimpliSafe
We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.
We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
The Role
We’re looking for a Senior Product Manager to own the end-to-end setup and onboarding experience across our mobile applications. This role sits at the intersection of design, engineering, and hardware—perfect for someone who thrives on solving real customer problems with clear, intuitive solutions.
Your work ensures that every customer’s first touchpoint with SimpliSafe builds trust and confidence. In a category where reliability and peace of mind are non-negotiable, you’ll own one of the most important parts of the journey: getting it right from the start.
What You’ll Do
- Define and champion the vision for an effortless and intuitive device setup and onboarding experience within our mobile app, always grounded in data-driven insights.
- Deeply understand customer needs through qualitative and quantitative research, user testing, and direct feedback. You’ll identify pain points and opportunities to reduce friction and build trust from day one, leveraging analytics to pinpoint key areas for improvement.
- Collaborate closely with UX, Product Analysts, and Engineering as a true partner. While you own the “what” and “why,” you’ll work iteratively side-by-side to discover the “how,” fostering an environment where the best ideas win.
- Translate complex technical requirements into clear user stories and product specifications, ensuring our UX & engineering teams can build effective and scalable solutions.
- Rigorously test, learn, and iterate on new features and improvements, embracing a “lean and nimble” approach to continuously enhance the user journey. You’ll define key metrics, be self-sufficient in analyzing performance data to measure impact and inform future iterations.
- Prioritize ruthlessly based on customer impact, business value, and strategic alignment, knowing that we can’t build everything our customers and stakeholders desire, and that’s okay.
- Proactively communicate roadmaps, progress, and key learnings to stakeholders across the organization, translating complex data into understandable narratives and/or trade-off decisions. You’ll be adept at presenting insights and influencing decisions through clear, concise updates.
- Be a proactive problem-solver, ready to pivot quickly to address new opportunities or challenges in a fast-paced, agile environment, always with an eye on our objectives and current state performance to guide your decisions.
What You’ll Bring
- 5+ years of product management experience, with a focus on mobile applications; bonus if you have hardware / IoT experience
- Ability to influence and secure buy-in from stakeholders at all organizational levels, including the C-suite
- A proven track record of shipping products that bridge physical devices and digital experiences.
- Strength in user-centered design thinking, with the ability to translate complexity into clarity.
- Data-driven decision making, using tools such as Amplitude, Tableau, Hex and balancing the data-driven approach with customer empathy and storytelling.
- Comfort working across multiple disciplines, from app engineering to supply chain to customer service.
What Values You’ll Share
- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here )
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected] .
