Job Description
SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth.
With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug’s expertise with our clients’ unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success.
The Account Manager, Paid Media serves as a primary point of contact for franchiseclients, responsible for fostering strong relationships and supporting campaignexecution. This role requires a thorough understanding of client goals and aproactive approach to addressing performance and satisfaction concerns. TheAccount Manager collaborates closely with Account Optimization Specialists andMarketing Assistants to ensure strategic implementation.
Responsibilities
- Client Relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
- Escalation: Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
- Performance Analysis & Optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights.
- Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution.
- Knowledge Sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
- Attention to Detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
- Strategy Planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.
Required Experience & Expectations
- 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
- 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
- Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.
Preferred Skills
- Client-Focused: Dedicated to building strong client relationships and ensuring satisfaction.
- Communicator: Excellent verbal and written communication skills for client interactions.
- Detail-Oriented: Ability to manage a high volume of accounts with precision.
- Collaborative: Works effectively with internal teams to achieve client goals.
- Problem Solver: Proactive in identifying and escalating potential issues.
Performance in this role will be evaluated on
- Client satisfaction and retention for managed accounts.Impact on account growth and upsell opportunities.
- Timely and effective escalation of client concerns.
- Contribution to meeting and exceeding client performance goals.
- Quality of collaboration with Account Optimization Specialists.
- Efficiency and accuracy across a high volume of accounts.
$55,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
