Job Description
IMPORTANT NOTICE: SMB Team will never solicit personal information, request equipment purchases, or send checks as part of our hiring process. All legitimate communication comes exclusively from @smbteam.com email addresses. If you receive outreach from any other domain (such as smbteam.us or similar), please disregard it and report it to [email protected].
SMB Team is looking for a Project Coordinator to oversee the systematic assignment, quality control, and proactive monitoring of all post-launch website requests within the Project Management Department. We are looking for a Project Coordinator to ensure seamless service delivery by identifying and resolving issues before they impact the client, maintaining high standards of the Client Experience team.
WHAT’S IN IT FOR YOU?
📈 An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.
🦷 BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
☀️ FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
💡 EDUCATION – Team member education and learning budget on courses, events and books.
💲 INVESTMENTS – 401(k) with a 3% Match.
💻 WORK STYLE – WFH or come to the office. The choice is yours!
The salary for this role is $70,000.
Key Responsibilities:
Monitor and triage incoming post-launch support tickets; categorize, prioritize, and route to appropriate team members within SLA windows
Verify Marketing Specialists have gathered all necessary client information before assigning tickets to developers; set and communicate timelines and next steps
Follow up with developers and Marketing Specialists to confirm task completion and client satisfaction
Support minor QA checks on deliverables before client-facing milestones; assist with offboarding procedures and documentation
Maintain accurate records across project management and client portal platforms
Provide backup support for onboarding and website teams; participate in team meetings and contribute to SOP feedback and process improvement initiatives
3+ years experience as a Project Coordinator in a fast paced environment
Strong organizational skills with high attention to detail; clear professional written and verbal communication
Ability to manage multiple tasks simultaneously and prioritize effectively
Familiarity with project management tools (HubSpot, Asana, or similar)
Proactive, solutions-oriented mindset; ability to follow and improve detailed SOPs
Reliable, responsive, and highly organized with strong follow-through
Experience in digital marketing, agency environments, or client-facing roles preferred; basic WordPress knowledge a plus
Must be reliable, responsive, and highly organized
Comfortable working within defined processes and escalating appropriately
Strong follow-through on all assigned tasks and communications
Proactive mindset — identifies and addresses issues before they escalate
Clear, professional written and verbal communication at all times
SMB Team is a rapidly-growing marketing agency and coaching business for lawyers. After four years of 300% year-over-year growth, we have quickly become one of the top brands in the legal industry.
Bottom Line: We change lives. Want proof? Read our Google My Business reviews.
There are three parts to our business:
Educational Brand: We currently run the most prominent talk show in the legal industry. Every week, we get hundreds of lawyers on our webinars by interviewing top thought leaders (as seen on our YouTube). The goal is to become THE source of education for lawyers.
Marketing Services: We offer a full suite of marketing services to our clients, including PPC, SEO, Website Design, Video, and Social Media management. Our goal is to scale our services business to over $15M in revenue in 2023.
Coaching Services: We have a rapidly-growing, Philadelphia-based coaching program for lawyers. In our first year, we built our coaching business into a multi-seven-figure business. Our program has been identified as the most comprehensive coaching program for attorneys, and we plan to double the size of our clients in the next year.
The SMB Team is an Equal Opportunity Employer. The policy of The SMB Team is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The SMB Team is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans
